The pictures online looked way better than what we saw when we got there. The air smelled bad because of the moss floating in the water, which was being pushed over by fans at the bar on the other side of the inlet. Only a few spots of clear water were visible at times. I had a problem where we’d come back at night to find that the cleaning lady hadn’t cleaned my room and left the towels from the previous day. If we got back in time, I could go get fresh towels, but if not, we had to use what we had. It wasn’t a big deal for me, but it might have been for others. One day, I put all my towels and trash outside my room to see if that would get them to clean the room. And it worked! So I kept doing it for a couple of days. On the second-to-last day of my vacation, I got back from being out all day and found two big bags of my room towels and trash left at my door. But the beds were made. So I went to ask for replacements and to let them know about the bags. The lady at the front desk apologized and said she’d do something about it. I told her it didn’t bother me, but I just wanted to let her know and get what I needed. My last day on vacation I was out shopping with my family, enjoying the day. While I was in a store, I got a phone call from the hotel manager. To pretty much argue with me and to tell me I’m a lier. I will never return to that resort. It could be much better like what’s in the pictures they post.