2/10 糟糕
Joseph
2018 年 10 月 21 日
不满意:清洁度、员工和服务、住宿条件和设施
Possibly the worst ever hotel experience I've had
Incredibly poor customer service. They don't provide an airport shuttle even though during booking it suggests they do. When we got there we discovered there's no A/C or fans, there were no towels in the entire hotel as they'd "sent them out for washing." They didn't have my reservation and in fact if I hadn't taken a printed copy of the Hotels.com reservation we would not have been able to stay there. As it stands, they called me on the phone while I was at the airport heading out to say that they needed me to send them a copy of the paid reservation as they couldn't find it in their system. Without a doubt the worst hotel experience I've ever had! Thinking of staying there? Run a mile in the opposite direction as fast as you can.
Joseph
2018 年 10 月入住 1 晚