I've stayed at a lot of hotels and this has got to be the all around worst experience I have ever had. First off, the room photos they provide are deceptive and you do not get all that you see. I ended up having to upgrade my reservation to get the balcony and king bed. ROOM 221. But, it was hardly an upgrade as the room reeked of cigarettes. The kitchenette had clearly not been cleaned in a long while and there was a huge blood stain on the mattress pad under the fitted sheet. Hair in the bathroom sink, etc. The staff seems very disassociated and don't really seem to care about general guest needs like extra towels or bottles of water in the lobby.
On top of it all, I received a spam text yesterday from someone claiming to be from MainStay, asking if I would take part in a survey. They had my name and reservation info, which clearly means my personal info was compromised. The owners/managers of this place need to strongly consider what it is they do.