4/10 很差
Ka Ling Sarah Julianna
与配偶出行
2025 年 5 月 16 日
满意：员工和服务
不满意：清洁度
This is my worst experience of staying in Japanese hotels, whose sanitary standards I always trusted. This time, however, I had to wipe the layer of dust on the headboard of the bed and the two bedside tables, and scrub off the stains on the handwash basin myself before I could comfortably settle in. I could not help but wonder how long the room had not been properly cleaned. Maybe for weeks, and even more than a month? Actually, I was horrified to find a dirty sock on the floor when I moved one of the chairs in the room to make room for my suitcase! I was really worried whether they had changed the bedsheets in my room !!
I am not expecting the hotel to clean their rooms every day. It is a basic principle, however, that they should properly clean the room after a guest has checked out, before assigning the room to a new guest.
The room is also oddly designed. The handwash basin is situated right next to the door, where dirty shoes are placed. The air conditioner is sending out cold winds directly at the bed. There is also no rubbish bin in the toilet.
If not for the above odd arrangements, the room is spacious by Japanese standards, and are comfortably provided with two chairs. The reception staff were also very helpful and friendly. This is the best part of my stay in the hotel.
I hope my struggle with the dust, the stains and the dirty sock is just an isolated incident, and that the hotel is not lowering its sanitary standards. I dared not touch the dirty sock bec
Ka Ling Sarah Julianna
2025 年 5 月入住 4 晚
