“Excellent customer service. Special thanks to 大山英雄，野口亮二。大山 is a language genius, speaks English, mandarin and a bit of Cantonese. Both are very enthusiastic to help and make life easier for us. Wonderful people, and among the best I have ever seen.”
“Pretty much perfect. Parking easy. Staffs in the stay are ladies who knows basic english. Very very engaging and nice and thoughtful. The dinner and breakfast are delicate. Bath are clean and nice. Definitely come back at some point with a girlfriend or wife to share the joy! Very very nice indeed!”
"This is our second time staying here during our family trip to Fukuoka. The hotel has an excellent location, just a short walk from Hakata Station. The room setup—with two double beds and a sofa bed—is perfect for families.
However, I’d like to highlight a discrepancy regarding the breakfast policy. When booking through Hotels.com, it stated that breakfast was included for 4 guests (including children). But when we confirmed directly with the hotel, we were told that breakfast is only included for 3 guests, and children are charged separately.
To avoid any confusion, Hotels.com should clearly explain this policy during the booking process."
