The breakfast (pay extra) was very good and the staff at breakfast was great.
However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!!
We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes.
Tomorrow is the same exact story.
I paid a good money for the hotel and they never apologized or reimbursed me for the hassle.
Really lousy service, the worst I experienced in Poland where all other places were great.
I am giving it 2 stars because of breakfast which was very good.
