Amazing location for Krakow City Centre. Adjacent to shopping mall, and a close walk to the Old Town.
Did reach out to see what could be done to celebrate our engagement and was simply offered a few balloons and wine at an extortionate rate.
Also, when reaching out to ask for support in booking a tour of Auschwitz - Birkenau, the hotel gave us an extortionate quote, that was 3x more expensive than average.
Also, when our room was cleaned we weren't given sufficient towels, and the hot drinks station was not replenished.
The hotel was beautiful, the customer service certainly needs some attention.