I booked for 6 nights, and after the first night I had to book a flight home urgently. The hotel was not willing to refund any of the 5 nights accomodation whatsoever. I have emailed them twice since coming home and no one has bothered to acknowledge my email. The concierge overprice you for taxi, quoted me 200 RM to the airport, I found a different taxi myself for 75 RM. Upon arrival to this hotel, the line at reception was huge. I waited approximately 40 minutes just to check in. The room was average, stains on the couch and the coffee table wasn’t cleaned at all. This is definitely not a five star hotel