I stay in Victoria home platinum suites. This one was self check in. Before I was to contact Hotels.com staff, they said that they had front desk staff to assist guest to check in. When I arrive, they only provided the phone no that the guest contact other departments staff to show us check in process. I contact the check in staff by email. They late to reply us. It was so difficult to do check in process. Exclude this point, all is good for stay in here! The location, swimming pool, beautiful view and the room are the best reason to let u stay.
真实旅客
2019 年 2 月入住 3 晚
10/10 超赞
真实旅客
2018 年 6 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 6 月入住 3 晚
8/10 还可以
真实旅客
2018 年 5 月 23 日
满意:客房舒适度,住宿条件和设施
頂層泳池景觀一流。房間空間大。温馨提示客人需自備牙刷。
真实旅客
2018 年 5 月入住 3 晚
10/10 超赞
SUNGJIN
商务旅客
2020 年 3 月 26 日
满意:客房舒适度,清洁度
깨끗하고 좋아요
SUNGJIN
2020 年 3 月入住 6 晚
8/10 还可以
Bruce
团体旅客
2020 年 1 月 28 日
满意:清洁度、住宿条件和设施、客房舒适度
great pool; lacked some of the essentials
Pool and view was beautiful but often crowded and no towels.
Out room was owner shared unit rather than nicer hotel, so it lacked hangars, nice shampoo, etc.
Still would recommend.
Bruce
2020 年 1 月入住 2 晚
10/10 超赞
真实旅客
与家人及幼儿出行, 与配偶出行
2020 年 1 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super hôtel. Extrêmement bien situé. Au cœur de KL avec piscine vue sur les Petronas. Je recommande les yeux fermés ! Meilleur hôtel de KL
真实旅客
2019 年 8 月入住 7 晚
10/10 超赞
nawaf
2020 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ممتاااز و الموقع جميلل
nawaf
2020 年 1 月入住 10 晚
10/10 超赞
真实旅客
2020 年 1 月 8 日
满意:服务设施,清洁度
真实旅客
2019 年 12 月入住 1 晚
8/10 还可以
Mustafa
与家人出行
2019 年 12 月 20 日
满意:清洁度、住宿条件和设施、客房舒适度
Service can be better
the check in could be improved as despite confirming our arrival time, we had to wait for about 15 minutes for the staff to meet us up and issue d keys. Upon reaching d room, d WIFI password has been changed but d guide in d room was not updated. We tried many failed attempts to connect until I WA them for d correct password.
But d room, d infinity pool and gym are fantastic. So overall it’s a good place.
Mustafa
2019 年 12 月入住 1 晚
4/10 很差
Low Lee Hiok
与家人出行
2019 年 12 月 18 日
满意:客房舒适度
不满意:住宿条件和设施,员工和服务
Bad room facilities
The worst part of the stay was the parking. The access cards could not work and we were trapped. The security would notvhelp because it was a private booking. Cannot come to this place again.
Also the room was badly maintained, TV not working. Shower door handle broken, electrical sockets spoilt, etc.
Cannot recommend anybody to stay here.
Low Lee Hiok
2019 年 12 月入住 2 晚
8/10 还可以
PIYA
2019 年 11 月 22 日
PIYA
2019 年 11 月入住 1 晚
6/10 一般
Faruk
2019 年 11 月 15 日
满意:客房舒适度,清洁度
不满意:员工和服务
Faruk
2019 年 11 月入住 1 晚
10/10 超赞
Khairil
团体旅客
2019 年 11 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Khairil
2019 年 11 月入住 1 晚
10/10 超赞
Nilesh,Nadi, Fiji
2019 年 9 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Malaysia stay
Excellent location and awesome service. Very easy check in and checkout process
Nilesh
2019 年 9 月入住 3 晚
2/10 糟糕
真实旅客
2019 年 9 月 8 日
满意:清洁度
不满意:员工和服务
그럭저럭
체크인을 하기 위해서 위챗 또는 왓츠앱을 깔아서 계정 등록을 해야함.
그리고 체크인을 도와준 직원이 매우 불친절했음.
컨시어지를 위해 일인당 10링깃이 요구됨(레지던스)
Beautiful looking but so many problems. Some outlets didn't work, sensor to sliding door to small bedroom wasnt working and trapped my kids inside,water kettle didn't work... without wi-fi communication very hard. As there is no property manager on site no one to help.
真实旅客
2019 年 5 月入住 1 晚
4/10 很差
真实旅客
2019 年 5 月 1 日
满意:住宿条件和设施
不满意:服务设施,员工和服务
真实旅客
2019 年 4 月入住 4 晚
10/10 超赞
seonhee
2019 年 4 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
투어 다니기에 접근성 너무 좋구요.
방 2개, 화장실 2개 시설 깨끗하고 에어컨 빵빵했구요ㅋ
두 가족 총 6명이서 이용하기에 편하고 좋았어요.
다만 샴푸와 바디샤워는 있는데 향이 너무 안 좋으니 세면용품은 챙기시길 추천합니다.
그리고 루프탑 수영장 야경은 정말 너~무 좋아요.
꼭 이용하시길 추천해요~
This place was simply disgusting
- walls were dirty
- the paint was peeling off
- the room smelled like a tobacco factory.
We asked for another room that we have got. It was also dirty and it also smelled bad. (Although it was less bad than the first one)
We paid five star prices and we got a 2-star accommodation - I’ll never ever stay at this place again (I’m in KL every week).
The most frustrating part is that this is a brand new building and repainting a couple of walls would take no time ... terrible and disappointing