Leo Walter
They are very nice and caring.
And made best arrangement to meet our requirements. Very much appreciated
Shui Fong
2025 年 4 月入住 1 晚
10/10 超赞
Xiaoling
团体旅客
2025 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect and comfortable, and the worker sami was very kind and helpful with everything I needed
Xiaoling
2025 年 3 月入住 1 晚
10/10 超赞
Chotik
与家人出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Superb service! Spacious, clean, and well designed bathroom!
Chotik
2025 年 4 月入住 1 晚
10/10 超赞
Florence
与家人出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good and Bad
Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points.