We are an American couple of two — Our room was very, very spacious and had all of the amenities we typically get in the USA, even the outlets. Everything was very clean, quiet, and comfortable. We got some free drink vouchers, free coffee/tea in the lobby, and one free water bottle each day, per person.
We had an incident where an expensive necklace went down the sink drain. The staff was extremely helpful and called a plumber for us to get it out for free! We had to leave kyoto the next day so we were worried we wouldn’t get it in time. The staff worked out many different options and they were very accommodating. I highly recommend this hotel.