I booked a one night stay at this hotel on Expedia. Soon thereafter, I recieved a confirmation email. The indignant woman working at the front desk claimed she had “no record” of the reservation and proceeded to tell me that she had sold all of the rooms for that night. I then showed her my confirmation email. Then, after shivering in the cold for an hour while she “called Expedia” (she had a nice climate controlled lobby to call from and made me wait outside), she dropped the boom and told me that I wasn’t going to be able to stay there. It seems to me like she made an error…she sold my room to someone else, likely a “walk up” guest. I learned all of this right around midnight and I then had the privilege of scrambling to find a (very expensive) alternative hotel room for the night. To say this was unacceptable is an understatement, I wouldn’t recommend this place to my worst enemy, let alone a friend.