2/10 糟糕
Tammy
2025 年 7 月 28 日
不满意：住宿条件和设施，清洁度
Absolutely Unacceptable Experience – Never Again
I don’t typically leave hotel reviews, but I feel a responsibility to warn others after our experience at Candlewood Suites.
We stayed here for two nights at the end of a family trip. The first part of the week we had been with relatives, but chose to get a hotel for the final nights so our hosts could have space to enjoy time with their adult children.
We arrived at the hotel around 9:30 p.m. on Friday, already exhausted from a long, wonderful day with family. As we checked in, a friend who had arrived for the same family gathering was checking out—not even 30 minutes after arriving. She had already been moved twice due to the condition of her rooms and warned me to find another hotel. But given how late it was, and assuming surely not every room could be that bad, we decided to stay.
Big mistake.
The first suite we were given had not been vacuumed. The nightstand had sticky, stained surfaces from old spills. The toilet had hair on it, and there were beer bottle caps on the closet floor. Still, we were tired and trying to stay optimistic. But when we pulled back the sheets, what we saw on the bed was truly unacceptable and unhygienic. I won’t go into graphic detail, but it was vile.
We called the front desk immediately. To their credit, they moved us to another room without hesitation. Unfortunately, the second room, while not as disturbing, was still not clean.
Tammy
2025 年 7 月入住 2 晚
