2/10 糟糕
Faith
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 5 月 5 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place needs cleaned. Top to bottom. I was shown 4 rooms upon check in just to find a room without debris on the floor my child wouldn’t put in her mouth. I had to request cleaning supplies myself just to get a room clean enough to stay in. I had to request the fridge to switched just to have a working fridge since we were traveling and had a cooler of drinks and snacks for the kids. Lamps without bulbs. No working phone in the room. Bed linens dirty and needed changed. The stool in the room was gross and what appears to be mouse dropping on but the gentleman at the desk informed me was just dust. Drywall chunks around toilet base, unswept floors, and dirty smelling rooms. We were also under the impression our children could swim in the pool area, that was not the case. The pool did look like it was in okay condition but the hot tub was half empty with gross standing water. The floors of the pool room hadn’t been swept probably this whole year and I’m not kidding. There was old dirty socks on the floor in there. The shower area was leaking and was atrocious! Half the room didn’t have numbers “due to remodeling” that includes the 4th room we were given. When telling them how dirty the rooms were and refusing to have my children in there they asked me what they were supposed to do. I kept telling them “I don’t know I paid for a CLEAN and safe room, I know that’s not much to ask but I shouldn’t have to tell you how to do your job OR offer to do it myself” VERY GROSS!!!!!
Faith
2025 年 5 月入住 2 晚
