Hotel is very nice, but room was not ready on time. 4 pm check in is a bit late, and arriving at 3 pm resulted in room not ready, and we were told it would be at 4pm. Checked bags, and were told we would get phone call when room was ready, and we should claim our bags then (they would not bring bags to room). Did not get call, waited until 4:30, and went back to front desk. Were told room was ready,, but they were too busy to call us. Not the actions of a good premier hotel.