The most uncomfortable bed ever- had to leave in the middle of the night.
Rooms on the first floor are actually underground and smell of must and mold. No sunlight enters down there either.
Very disappointed.
Marcy
2021 年 11 月入住 1 晚
10/10 超赞
Nina
与家人出行
2022 年 1 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff, close location to the beach with towels, chairs provided. Heated pool and hot tub with a nice seating area on a rooftop terrace; the room was recently renovated and very clean
Nina
2022 年 1 月入住 1 晚
6/10 一般
Jane
与家人出行
2022 年 1 月 11 日
不满意:住宿条件和设施
It was ok
The layout of the hotel is very different. I think better signage would go a long way to helping people find their room.
There is no daily house keeping, which is no big deal but it would go a long way for the hotel to vacuum the stairs to the loby and clean the elevator once in awhile.
Jane
2022 年 1 月入住 3 晚
8/10 还可以
Bijon
与家人出行
2022 年 1 月 11 日
满意:客房舒适度,员工和服务
Great location...disappointing property upkeep
First, let me start by saying that the service was great, and my family has stayed at the property on several occasions...this stay however was not great primarily because of the extensive renovations taking place (which we were not warned about) as well as the fact that our premium room was not ready upon arrival. Know it sounds petty, but after a long travel day it was not a god thing...plus, the premium rooms are much more comfortable than the the standard rooms...Also, the "breakfast" left a lot to be desired...
The location is absolutely the best thing about this hotel, as well as the ease of parking on site...we will probably stay here again, but I hope they are more conscientious of the care of the property and have addressed those things by the time we return...
Bijon
2021 年 12 月入住 7 晚
10/10 超赞
john c
与家人出行, 带宠物出行
2022 年 1 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Price good for area. Close to beach.
john c
2022 年 1 月入住 1 晚
10/10 超赞
Thomas
与配偶出行
2022 年 1 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this property. We have stayed here at least 5 times if not more. Always clean quiet and the best service!!!!!
Thomas
2022 年 1 月入住 1 晚
10/10 超赞
Kim
团体旅客
2022 年 1 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kim
2022 年 1 月入住 2 晚
10/10 超赞
Ellen Jane
与家人出行
2022 年 1 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Small, non-chain hotel in the process of renovation. I had a recently remodeled room, which was very pleasant and comfortable, with lots of counter space in the bathroom. Autumn at the front desk was extremely helpful in getting us a cab to the airport when I wasn't able to find one.
Ellen Jane
2022 年 1 月入住 1 晚
8/10 还可以
Cheryl
与家人出行
2022 年 1 月 7 日
满意:服务设施,员工和服务
Loved the location of this hotel and our room viewed the ocean which was lovely. The traffic is loud along the front of the hotel, just to keep in mind. While our room was updated, the hotel was currently under construction which we were not told about so the floors were covered in plastic, it was dusty, etc. The roof top terrace was great and the staff was very approachable and friendly. Easy parking, we would stay here again.
Cheryl
2021 年 12 月入住 3 晚
10/10 超赞
Vivian
2022 年 1 月 2 日
Vivian
2022 年 1 月入住 1 晚
10/10 超赞
Kevin
与家人出行
2021 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kevin
2021 年 12 月入住 4 晚
8/10 还可以
Boutros,Mississauga
2021 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Close to beach and nice views from roof top
Boutros
2021 年 12 月入住 2 晚
8/10 还可以
Kelly,San Francisco
与家人出行, 带宠物出行
2021 年 12 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Nothing fancy but great location and easy free parking, rooms were clean and we could walk everywhere nearby. I would stay here again.
Kelly
2021 年 12 月入住 2 晚
8/10 还可以
Donna
2021 年 12 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Donna
2021 年 12 月入住 1 晚
8/10 还可以
Roxanne
与配偶出行
2021 年 12 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel, but right on the highway so it was very noisy. Great grab and go breakfast. Underground parking. Nice roof top seating area.
Roxanne
2021 年 12 月入住 2 晚
4/10 很差
Michael
2021 年 12 月 12 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Michael
2021 年 12 月入住 2 晚
4/10 很差
Betsy
与家人出行
2021 年 12 月 8 日
不满意:住宿条件和设施,员工和服务
Our fifth stay was a huge disappointment! Once owned by Best Western, it was sold and going through a change. We loved it before. Super friendly, clean, and near everything we wanted to see. Changed rooms after first night; building during the day and PCH highway is the WORST side of the hotel. They were nice enough but didn't offer to help walk four bags up the steps to the new room. Room service didn't show on Sunday and the blame was put on me as I wasn't told that I had to ask. Umbrellas were toppled over by the pool that going in was a concern as we weren't sure anyone came by with chemicals. Staff full of themselves and made guests feel like they were doing us a favor on any request. It was nothing like it was before and one of the construction workers said it was being sold again. Oh, and no hot water. Of course, that was my fault as it was intimated that I wasn't turning it on the right way. What it did do was force me(us) to get out and stay away most of the time which was great for doing new things aside from visiting with family nearby. I say NEVER AGAIN.
Betsy
2021 年 12 月入住 5 晚
2/10 糟糕
david
与家人出行
2021 年 12 月 6 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
This place is the worst,
You can hear everything from the upper rooms if you are staying in lower rooms,
That includes people going up and down stairs,
Coffee machine doesn’t work
also you can smell the pot your neighbors are smoking
And heater doesn’t work
david
2021 年 12 月入住 1 晚
8/10 还可以
Christina
团体旅客
2021 年 12 月 6 日
满意:清洁度、员工和服务、服务设施
Fantastic location across from Mozambique and the Surf and Sand resort, with walkable access to many fantastic restaurants, shopping, galleries, and the beach just across the street. Only complaint is that the wall lack soundproofing, so you hear street noise and other people talking through walls. If you are a light sleeper, may not be the place for you, but the property is fantastic otherwise! Staff is also really good.. so friendly and helpful.
Christina
2021 年 12 月入住 1 晚
8/10 还可以
Kimberly
2021 年 12 月 6 日
Kimberly
2021 年 12 月入住 1 晚
10/10 超赞
Dean
与配偶出行
2021 年 12 月 6 日
满意:员工和服务、服务设施、住宿条件和设施
Great staff very helpful good value for money
Dean
2021 年 12 月入住 2 晚
2/10 糟糕
Brenda
2021 年 11 月 29 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
we have been coming here over 15 years for anniversary and to get away for the spa tub in each room. to our surprise because nothing was noted on website and pictures of spas still advertised, all spa tubs were removed from room. we were super disappointed. and then to have staff member give us 5 minutes to decide otherwise he would charge us. we panicked because we didnt know where else to go and stayed one night.
Brenda
2021 年 11 月入住 2 晚
8/10 还可以
Aleksandria
2021 年 11 月 29 日
Aleksandria
2021 年 11 月入住 2 晚
6/10 一般
agnes
与家人出行
2021 年 11 月 26 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
I like this hotel as it is very convenient. Unfortunetly, there was lots of renovation in the hotel, and it was very noisy. However, it is a great place to stay as it is so close to the beach, and restaurants. Easy to walk to Laguna coffee for a great morning walk and coffee!