The staff were incredibly kind and helpful! We ran into some issues upgrading through Expedia, which initially tried to charge an extra $1,200. However, when I contacted the hotel directly, they were able to assist right away, and the upgrade ended up costing less than half that amount. Upon arrival, we were warmly greeted with leis and a box of chocolate. Our room had a beautiful sunset view from the balcony and was conveniently located within walking distance to the beach. The beach gear rental attendant also had a great sense of humor, which made the experience even more enjoyable. I would stay here again if I find myself in Maui.