The staff was put upon & rude,Liesel was bizarre the front desk manager.I wanted to report the head of security for yelling at me ,scaring half to death.Instead I was chastised as Liesel accused me of being demanding.I requested a citrus hand juicer asked 3 different staff ,this in her mind was horrible,& she relayed to me how terrible & hurtful this was to her staff,are you kidding me ?
I was so shocked,I was completely turned off & did'nt want to even report the man who showed great anger problems when I showed him the the yellow scum collecting at the ice machine.
Liesel ,also told me how demanding I was when I checked in & asked a staff member to show me where a certain door was,it was 8 at night I'm tired no other guests at the desk. I apologized ,as I knew this was a strange situation & mentality I was dealing with ! My friend told me ,when she asked for a certain tea,hotel did not have that ,a staff member went to the store & got it for her,that's service,I was not asking for anything unusal or expensive ,a citrus reamer is not pricey at all.
When I checked out I donated my Mach 7 SS boggie board,the class less Leisel,did not even say thank you,I could have given it too anyone but wanted to have a peace offering. All in all,strange experience ,I had a beautiful time in Maui becauce I came on Vacation !!!
Sincerely,Sherri Dean