2/10 糟糕
Saumil P.
2025 年 8 月 30 日
不满意：清洁度
We rented this "oceanfront penthouse" in August 2025 during an unimaginably painful time, coming to spread our six-year-old daughter’s ashes at Haleakalā. What should have been a sacred trip was marred by the inadequacies of this property and its management.The unit is advertised as “air-conditioned,” but the building has no central AC. Instead, it uses retrofitted ductless mini-splits that are wholly inadequate for the massive vaulted living area, unshaded skylights, and upstairs bedroom. Despite running at 66F on “powerful” mode with fans, the common areas were sweltering each afternoon and evening. Guests are even told to keep blinds closed all day — defeating the very purpose of booking a penthouse with ocean views.Cleanliness was also unacceptable: two lanais unusable due to heavy bird excrement and debris, dead cockroaches and water bugs in bathrooms, spiders, and a stained upstairs shower.The managing realty group initially sent maintenance but then stopped responding to calls altogether, answering only by email. When I followed up in good faith — even visiting their office during business hours (closed) — they dismissed concerns and accused me of “harassment.” As a physician, professor, and rental property owner myself, I can say this was unprofessional and groundless.Bottom line: For over 1,100 per night, this is not a comfortable “air-conditioned penthouse.” It is a misrepresented, overheated unit with dirty lanais and management that refuses accountability.
Saumil P.
2025 年 8 月入住 7 晚
