ive: location, room condition, decoration, bathroom
-ive: no WiFi, TV not working, no front desk service at least not found from 2:00, almost all conversations/noises from next room was heard
Md Tanbir
2025 年 2 月入住 1 晚
2/10
Absolutely terrible communication between staff and guests particularly front desk staff being extremely rude unprofessional and nasty. Absolutley no accommodations were done during a snow and ice storm leaving the parking lot and surrounding roads like a sheet of ice leaving people stranded. Security offered to transport guests in their own personal vehicles and if the guest said no to it being or they felt unsafe the staff accused them of refusing transportation taking no accountability that this buisness was unprepared for a storm they knew about well ahead of time. Highly disappointed and will never return
nicole
2025 年 2 月入住 2 晚
2/10
Extremely disappointed! Checking in was a hassle! We struggled to find the correct location since the address listed on Expedia wasn’t the actual check-in spot. Instead, we had to drive around the courthouse to find it. The safety of this place is highly concerning! The room door wouldn’t lock, and we had to barricade it with chairs while traveling with our two kids!
Being a Pocono Mountain resort, they should be prepared for snow, but that wasn’t the case. We had to slide through the snow just to reach our cars. The front entrance wasn’t shoveled or salted, and neither was the parking lot. Many guests, including us, were stuck trying to leave, with cars slipping down the hill. One even crashed into the trees!!!
When I called the front desk for help, they said they are aware of the situation and they were working on it! This was at 11 AM by checkout time and nothing had been done!!! It’s unacceptable ! They didn’t prioritize guests safety, especially families traveling with children!!!
Gulcin
2025 年 2 月入住 1 晚
6/10
Boiler was broke on rooms and cold. No refunds, not fix, not accommodating.
Philip
2025 年 2 月入住 1 晚
8/10
Overall room & property is really nice but the check in is horrible. We had to check in different location then drive to where our room. We got lost on the way because the staff gave us incorrect info. Also no hair dryer in the room not very convenient. Overall I’m still happy but the check in needs improvement.
Szeki
2025 年 1 月入住 1 晚
6/10
When we checked in at the "Town Center" checkin was easy, they even gave us a lakesode view in the Lodge which is down the road from the main hotel. They had told us that the 2 restaurants at the Lodge were open since it was 7pm when we arrived and were hungry.They were not due to the fact there were not enough people staying at the lodge. Also there was no one to greet us to tell us whhere our room was. We wondered around the halls till we found it. On our way out to find somewhere to eat a young man appeared but didn't speak much english. When we returned and tried to watch tv it was not working. Called the main desk and were told maintence would fix it. We left Sunday morning and still no tv. The view of the lake was beautiful since it had just snowed. The room was very nice and clean. If I went again I would recommend staying at the main hotel even though half the rides in the water park were closed at least the restaurants were open.
Lynne
2025 年 1 月入住 2 晚
6/10
Llegamos al lugar y nos enviaron a hacer el check in al Club Split Rock, llegamos a este otro lugar y nos dijeron que no había sistema, que regresáramos más tarde. Al regresar nos indicaron que el check in no era ahí, que era en el primer lugar que llegamos, donde efectivamente nos quedamos. En la tarde salimos a buscar donde comer y pagamos por el bufet de la cena de acción de gracias, mi pareja se intoxicó con el cerdo que comió y pasó enfermo toda la estancia.
Había desayuno disponible y nos dimos cuenta hasta el día de regreso, nadie nos indicó del desayuno incluido.
El lugar es maravilloso, pero el servicio al cliente y la comunicación es muy deficiente
Anabelle
2024 年 11 月入住 2 晚
10/10
Renee
2024 年 11 月入住 1 晚
8/10
George
2024 年 11 月入住 3 晚
8/10
Amy
2024 年 11 月入住 1 晚
8/10
Peter
2024 年 11 月入住 1 晚
10/10
Viktoriya
2024 年 10 月入住 1 晚
10/10
Great place for weekend getaway, children friendly and beautiful view from the window
Ailifeili
2024 年 10 月入住 1 晚
10/10
I loved the room, it had everything to have an incredible stay, the bed was very comfortable.
The hotel facilities are amazing, the food is delicious, it has many activities to do outdoors and connect with nature, the check in and the staff was incredible.
Grace
2024 年 9 月入住 1 晚
10/10
It was ok
Kathy S
2024 年 9 月入住 1 晚
10/10
Our stay was same as before, great!
Zoey
2024 年 9 月入住 1 晚
10/10
The room was very clean, the bed very comfortable and the sofa very comfortable, the room amenities, the staff was very nice and the check in was fast.
I would definitely come back to this great hotel.
Dayane
2024 年 9 月入住 1 晚
10/10
Moe
2024 年 9 月入住 1 晚
6/10
We booked our stay here because of the indoor pool and spa. There is no spa and the indoor pool is in disrepair and has been for some time. There are holes in the roof. He complimentary breakfast starts at 8:30. We rise at 5:30 and wanted to get coffee. There is nowhere to get coffee without leaving the premises before 8:30. If that is the case should be a coffee maker in the room. Dorm size fridge. What saved this place from getting the lowest score is their staff. All of them are so nice. They do try to make up for the lack of things to the best of theirs ability. The room was very clean. We don’t drink so cannot say anything about the bar.
真实旅客
2024 年 9 月入住 2 晚
10/10
this place is made for resting up, laying back and to explore the natural beauty of this area, also the restaurants were delicious, we'll be back soon!!
Michael
2024 年 9 月入住 1 晚
10/10
The check in was at the main property but we had no issues finding it, there is a grill at the room we were assigned which serves mexican food and it was very savoury