2/10 糟糕
Scott
与配偶出行
2025 年 5 月 19 日
不满意：员工和服务
DO NOT BOOK WITH THIS LODGE!
They (Jennifer the manager) are total ripoffs and liars. Made a booking with Expedia and just 3 hours later discovered it was the correct dates but the wrong month. Dates wanted were unavailable, so asked hotel (Jennifer) for refund or at least credit for any other open dates. She flat out refused to alter any part of the booking that was just made 3 hours prior and was 6 days out so no foul to anyone. I’m a senior citizen who travels every two months making thousands of hotel stays and travel arrangements for 35 years and never experience such outright disrespect for customers when the fix is so easy. Manager Jennifer kept trying to say I had to contact Expedia as she can’t change the booking, and she admitted it was a simple mistake and “they” should refund me without issue. Well, this was just a brush off as Expedia, in writing stated they are happy to refund the stay and for 5 days contacted the hotel by email and calls for authorization and Jennifer denied it each time while telling me each time it was not her but Expedia denying it. That was a total lie! I spoke with Expedia and they were extremely helpful in trying the resolve this. In fact, we actually did a conference call with Expedia and myself on the line to the Lodge and all they had to do was approve the refund and Expedia would waive all fees to the hotel for cancelling the reservation so no harm to them. BUT the lodge would not answer the phone (must have caller ID and knew it.
Scott
2025 年 4 月入住 3 晚