We came for our 15th wedding anniversary. This would be my 26th Ritz Carlton I've stayed at. For some reason the price point was doubled for the time we selected to stay. Everyone was really nice. The staff was great but I definitely have some grievance. When I checked in I let them know it was a special day for us. I'm a gold bonvoy Marriott member and I'm use to getting upgraded upon arrival. I was told the property wasn't at capacity, but would be later because of the snow. The front desk manager said they gave me an upgrade...but the room was 30 rooms away from the elevator and small. Usually at the 5 star hotels we stay at for our anniversary celebrations they have flowers, cards, candy etc .. comp'd awaiting our arrival. We didn't get anything special like that and I felt slighted. Especially paying over 2k for two nights when the prices now are 500-600 nightly (for this time last week). The thing that made me most upset was upon check in we were told by the front desk that there was a shuttle that goes into Truckee. That it was free by the hotel..... Come to find out it's one man whose the driver for the hundred of people staying at the resort. We waited over 2 hours at one point to get back to our room. It was snowing and I understand it takes time to go up and down the mountain. But seeing this is a 5 star property....you expect more than the average accommodations. The driver was great but you can tell he was overwhelmed and being pressured by the hotel to hurry up.
Jeremy
2025 年 3 月入住 2 晚
10/10 超赞
Corey
2025 年 2 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Corey
2025 年 2 月入住 3 晚
10/10 超赞
Tobie
2025 年 2 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tobie
2025 年 2 月入住 4 晚
8/10 还可以
Alla
与家人出行
2025 年 2 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All over is good, but you have to pay for every single step. If you want to seat at fire pit, you should book it and pay a lot of money. All fire pits were reserved, but for 3 days i didn't see and single person seating there.
Alla
2025 年 1 月入住 2 晚
10/10 超赞
Adriana
与家人出行
2025 年 2 月 4 日
满意:清洁度、服务设施、住宿条件和设施
Muy bonito hotel , ideal para una escapada a esquiar
Adriana
2025 年 1 月入住 4 晚
10/10 超赞
Lester
2025 年 1 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lester
2025 年 1 月入住 2 晚
10/10 超赞
Anthony,Toronto
2025 年 1 月 17 日
Anthony
2025 年 1 月入住 3 晚
10/10 超赞
Rachael
2025 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth every penny, just go and enjoy
Worth every penny.
Rachael
2025 年 1 月入住 3 晚
10/10 超赞
Lisa
与家人出行
2025 年 1 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ski and ski out of the NorthStar
Lisa
2025 年 1 月入住 3 晚
10/10 超赞
Suna
与家人出行
2024 年 12 月 27 日
满意:员工和服务,清洁度
The staff and service were excellent, and we had a great time. There was a leak in one of the faucets in the bathroom (both handles) which flooded the counter and ruined some make-up materials. Only that was negative.
Our room number was 579
Suna
2024 年 12 月入住 1 晚
10/10 超赞
calvin
2024 年 12 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Loved the Christmas setup and programs
calvin
2024 年 12 月入住 3 晚
6/10 一般
Ko
与家人出行
2024 年 12 月 2 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Great location and rooms, poor service
I would like Ritz Carlton to work harder to improve their guest services past the surface level. We had several issues with their various guest services. We had to call twice, then actually walk down to the concierge to ask for the third time before we got some extra towels. The property has a ski/snowboard boot locker of sorts on the lobby floor - the apparent purpose is to minimize their guest walking around in their ski wear - and they had almost misplaced my snowboard boots and went scrambling around 20 minutes to find them. This ended up costing me some early morning time on the slopes. Their obligatory valet is not great, taking around 20 minutes to get my car. When we were checking out, we called ahead for bell service but they never arrived. Look, it’s nice that there is staff all over the property greeting their guests and I appreciate their courtesy; but you are working with bunch of Silicon Valley engineers who are paying attention about some work being accomplished. I appreciate the politeness, but I wish that they would look into improving their guest services that deliver more tangible results.
Ko
2024 年 11 月入住 2 晚
10/10 超赞
Amanda-Abundio
与家人出行
2024 年 11 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I can’t praise the staff enough, some of the best we’ve ever encountered. Extremely personable and attentive. Everyone went above and beyond! Gorgeous hotel and room. Amazing amenities.
Amanda-Abundio
2024 年 11 月入住 2 晚
10/10 超赞
Brenda
2024 年 9 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
The place was beautiful
Brenda
2024 年 9 月入住 3 晚
10/10 超赞
Jennifer
2024 年 9 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Jennifer
2024 年 9 月入住 2 晚
10/10 超赞
Li
2024 年 9 月 2 日
Li
2024 年 8 月入住 4 晚
8/10 还可以
Cindy
2024 年 8 月 2 日
满意:员工和服务,清洁度
The staff went above and beyond, from house keeping to the front desk, very professional and caring.
The bummer was one of the options to eat meals was under construction.
Cindy
2024 年 7 月入住 2 晚
6/10 一般
Teri
团体旅客
2024 年 7 月 22 日
满意:客房舒适度,清洁度
不满意:员工和服务
Small balconey
It was so small you could not even walk out on it.
Teri
2024 年 7 月入住 1 晚
10/10 超赞
Byron
2024 年 7 月 17 日
Byron
2024 年 7 月入住 3 晚
10/10 超赞
Hung
与家人出行
2024 年 7 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent services. Highly recommended for anyone or family
Hung
2024 年 7 月入住 1 晚
10/10 超赞
Jason
2024 年 7 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jason
2024 年 7 月入住 1 晚
10/10 超赞
Stacy
商务旅客
2024 年 6 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay and wonderful service. There were a lot of amenities unavailable and only 1 restaurant open but the staff was wonderful and we thoroughly enjoyed our stay!
Stacy
2024 年 6 月入住 3 晚
10/10 超赞
William Bert
与配偶出行
2024 年 6 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Loved the property but One important fact was omitted when booking ; $60 per day parking!!😳