Disappointing Stay – Would Not Recommend
We stayed at this hotel for two nights during a family trip to Lancaster, PA. We had high expectations based on the online reviews, but unfortunately, our experience was far from what we had hoped.
While we spent most of our time outside visiting places like Dutch Wonderland and local Amish stores, the hotel served only as a place to sleep — and even then, it fell short. The cleanliness of the room was the biggest issue. One side of the curtain was completely broken, and the room had an overpowering artificial air freshener smell. The beds and overall room design looked outdated and uninviting.
Despite being a family of four, we were only provided with towels for two people and a single tiny shampoo and body wash — barely enough for one person. After our first night, we left the room expecting it to be cleaned, but when we returned, both trash cans (still full of used diapers) were untouched. No additional towels, shampoo, or basic toiletries were provided. The bathroom had not been cleaned — there was still hair in the shower drain, and the bath mat was left rumpled. Aside from making the beds, it didn’t seem like any real cleaning had been done, which made us question whether the sheets were clean to begin with.
The hotel’s appearance from the outside was decent, but the lobby was messy and neglected. Broken planters, gardening tools, and other clutter made it feel more like a storage area than a welcoming entrance. Upon arrival