The pool and hot tub were dirty. There were several gross floating objects in the pool and both the pool and hot tub had dirt over the bottom of the pool that you could feel with your feet. Front desk was not friendly at all. They gave no instructions upon arrival- just handed me the room key and went about their business. Didn't even mention checkout time, that the card was putting a hold on my account for potential damages, etc. He mostly looked like he dreaded I was there. Also, the shampoo was out in our shower, so I had to get out of the shower and go down to the desk to get more, and they told me they could only give me one...like I was trying to rip off shampoo. I don't normally leave reviews, and I'm trying to be fair, but this was an odd experience.