2/10 糟糕
Kimberly Sue
与配偶出行
2025 年 5 月 13 日
Nothing regarding our vip status was honored. Was to have had amenities so that a two week stay would be convenient then property said 2K to upgrade? Was supposed to have a private balcony but was shared with people sitting right outside our bed basically. Talking noisy. Food offered was minimal and very little options. Pool was ice cold and very very tiny enough for maybe 4 guests at a time. Safe did not work. No laundry services as promised. No breakfast as promised. No grocery or help for concierge services as promised. Checked out (paid full amount manager wouldn’t respond to a chat to fix). Had to move to another facility that offered what we were supposed to be getting with another 2400 price tag attatched. Really disappointed and felt catfished by hotel and Expedia for not stepping in to help.
Kimberly Sue
2025 年 4 月入住 14 晚