Our family reserved a room at the Las Cruces Comfort Inn for March 18. On that date, we were on I-10 driving to Las Cruces from Tucson, when we received a travel alert that I-10 was closed due to a terrible dust storm.
We mapped an alternate route that would take us into El Paso with a back track to Las Cruces, but about 30 minutes into our detour, New Mexico closed the highways for that option as well. We were truly and literally stuck.
I called the hotel and asked them if we could cancel. Because it was 3:00 on the afternoon of our arrival, they refused.
We were literally prevented from making it into Las Cruces due to the dust storm. This article was updated at 10:27pm with a note that roads were reopened. https://www.krqe.com/traffic-roads/i-10-closed-from-arizona-to-las-cruces-due-to-blowing-dust-low-visibility/
Since I was traveling with children, we had already made the decision to return to Tucson and rent another hotel room - we could not make the four-hour drive at 10:30pm in order to make our reservation.
We were disappointed with Comfort Inn's response on top of an already stressful travel situation.