The attendant checking us in was not interested in customer service. He did not ask if I was a rewards member and link my rewards. He did not provide WiFi information. He did not offer water or go out of his way to welcome us. We stayed the previous night in zainesville and had a positive experience. Not here. Room was dirty along edges of carpet. Vacuuming was definitely needed. The heat was noisy and very disruptive to sleep. It sounded like we had a plane landing in our room. The refrigerator overheated and we had to unplug to stop the smell. Not a pleasant experience
Cynthia
2025 年 2 月入住 2 晚
10/10 超赞
Cara
2025 年 2 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Cara
2025 年 1 月入住 3 晚
10/10 超赞
Semsudin
2025 年 2 月 3 日
满意:服务设施
Excellent
Semsudin
2025 年 2 月入住 1 晚
10/10 超赞
Jolene
2025 年 1 月 28 日
满意:清洁度
Jolene
2025 年 1 月入住 1 晚
10/10 超赞
Jamie
团体旅客
2025 年 1 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice.
Jamie
2025 年 1 月入住 2 晚
10/10 超赞
Lauren
2025 年 1 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Lauren
2025 年 1 月入住 1 晚
6/10 一般
Caitlin
与家人出行
2025 年 1 月 2 日
满意:员工和服务,清洁度
不满意:服务设施
Expedia listed this hotel as having a hot tub. They no longer have a hot tub at all and their indoor pool was closed.
Caitlin
2025 年 1 月入住 1 晚
8/10 还可以
Joy
与配偶出行
2024 年 12 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was nice. Liked that coffee available all day. We were given an excellent dinner recommendation by a front desk staff member. Too bad pool was closed for renovation.
Joy
2024 年 12 月入住 2 晚
2/10 糟糕
Mohammad
与家人出行
2024 年 12 月 13 日
不满意:住宿条件和设施
I am gold member of Expedia. First time giving my reviews since it was awful. My husband stayed two nights. The elevator was getting g polished at night with very strong pungent smell. It was so strong g that the room that my husband was in was intolerable. My husband complained and the manager was unable to do anything but said it is the higher management decision to do. When making reservations it was not mentioned that work will be taking place and this chemicals that was used had given headache to my husband. My reason of this complain is to make sure whenever such kind of work is taking place you should not book the rooms near by that will be affected. It was terrible 2 nights at the hotel.
Mohammad
2024 年 12 月入住 2 晚
4/10 很差
Catherine,Orange Park
2024 年 12 月 12 日
不满意:住宿条件和设施,员工和服务
This facility would like you to believe that you need to run both the sink and the shower at the same time for 30-45 mins in order to get hot water running. That is simply not true. If you run the water as instructed, there still was no hot water. And WHY would one even need to run and waste that much water in the first place??? The front desk staff was unprofessional as to the whole situation explaining there is no maintenance there at that hour. When asked if she could get me a taxi back to the airport, I was told we don't do that. WHAT? Take an Uber or Lyft. Wow!
Catherine
2024 年 12 月入住 1 晚
2/10 糟糕
Jeffrey,castaic
2024 年 12 月 11 日
不满意:住宿条件和设施,服务设施
Fire alarm 4 times during the night. Elevators broken had to use stairs. Worst hotel ever!!!
Jeffrey
2024 年 12 月入住 1 晚
6/10 一般
GREGORY,Virginia beach
与配偶出行
2024 年 12 月 2 日
满意:清洁度
The furniture in the breakfast area needs to be rearranged. Tables and chairs block the entrance to get breakfast. Also the coffee in the lobby is luke warm. They need to step up their game!
GREGORY
2024 年 11 月入住 3 晚
10/10 超赞
Elizabeth,Newark
2024 年 12 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent
Elizabeth
2024 年 11 月入住 1 晚
10/10 超赞
Dave
2024 年 12 月 1 日
满意:清洁度
Dave
2024 年 11 月入住 1 晚
10/10 超赞
Emmanuel
2024 年 11 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Cleaned
Emmanuel
2024 年 11 月入住 1 晚
6/10 一般
Frederick
与家人出行
2024 年 11 月 26 日
不满意:住宿条件和设施,员工和服务
Ok stay
When entering our room the door swung half open and hit the wall. Noticed that the automatic hinge was broken in two pieces and had to pull door closed. When I mentioned it to the front desk clerk no accommodation or change of room was offered. One bed in the room had 4 pillows the other had no pillows. The extra blanket felt wet. There were outlet wiring hang out of walls and ceilings. Signs were propped up against walls and no notice sign of maintenance anywhere.
Frederick
2024 年 11 月入住 1 晚
10/10 超赞
Brian
与家人出行
2024 年 11 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Brian
2024 年 11 月入住 2 晚
2/10 糟糕
真实旅客
商务旅客
2024 年 11 月 16 日
满意:清洁度
不满意:员工和服务、住宿条件和设施、客房舒适度
Hotel in maintenance.
Bad rooms, a lot of issues on AC, toilet …
真实旅客
2024 年 11 月入住 2 晚
6/10 一般
Rachel
2024 年 11 月 15 日
Rachel
2024 年 10 月入住 1 晚
10/10 超赞
Tiffany
2024 年 11 月 14 日
满意:服务设施
Great
Tiffany
2024 年 11 月入住 1 晚
6/10 一般
Dawn
2024 年 11 月 12 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
They were doing renovations and at one point i found myself blocked from leaving my corridor and was told by workers to go out a different door to walk around the outside of the door to go around the hotel to get to the front. Ridiculous !
Dawn
2024 年 11 月入住 5 晚
10/10 超赞
Ryan
2024 年 11 月 11 日
满意:客房舒适度,员工和服务
Ryan
2024 年 11 月入住 1 晚
8/10 还可以
Lacy
与家人出行
2024 年 11 月 5 日
满意:服务设施,清洁度
不满意:住宿条件和设施
Undergoing construction in breakfast area, so they set it up in the lobby and had us eat in a near by meeting room. With nothing but plastic between the food area and the on going construction.