Automated accomodation experience
Stay Koook has automated the experience in an effort to reduce staff as it seems. The main guest is asked to check in online, also requiring to provide personal contact data of all guests, which might not be preference for most as to data privacy. The experience overall isn't as user friendly, which means the one staff member (who doesn't even have a proper space and needs to hang out on a sofa) has to support each guest in figuring out how to get around. The staff member however was very friendly and incredibly patient.
Room Design
They clearly made an effort to design the rooms uniquely. Which per se is a fun idea. Though the execution shows that neither the designer nor any executive signing up on the designs has tried their "own dogfood". In our room the bed was placed in the middle of the room, leaving little space to move around or keep your things orderly - to make it even more messy, you are supposed to hang your clothes on the walls around the bed. Besides the missing wardrobe, the designer also wanted to spare the bathroom - moving the sink out in the open and the shower behind see through glass, which is a mirror when inside the shower. When showering, you not just have to throw your towel on the floor outside of the shower (because no towel hooks), you also wet the floor. The lack of privacy and space to move around to keep things organized makes the rooms unpleasant.
Location
The area the hotel is in is nice.