2/10 糟糕
Alexander，great falls
与家人出行, 商务旅客
2025 年 8 月 24 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hands down worst experience I’ve ever had at a hotel. I arrived into Frankfort around 11pm, and checked into my room. I was given room 209 when I arrived to the room after checking in when I swiped my key card to enter the room there was already someone booked to that room. I went back to the office to let the man know that the room already had people in the room, despite being exhausted and ready to get some sleep I was calm about the situation but the man acted and treated me like it was my fault that the room already had people in the room. He gave me another room this time room 210. When we entered this room the beds was not made dirty towels on the floor and pop cans setting all over the dresser. I thought maybe someone was still using the room because that’s what it looked like it definitely had not been cleaned from the last people who stayed. There was roaches crawling on everything and the mini fridge was full of roaches and dead roaches. I went back to the front desk to let the man know that either someone was still booked to this room or it had not been cleaned. He stated that there was no one in that room and that it was fine for me to use. I could not make the man understand that the room was dirty and that the beds had not even been made from the last visitors. I returned back to the room to take photos to go show him and when I got back to the front desk to show him he told me that was the only room he had so I lost my $80 had to book new hotel denied refund
Alexander
2025 年 8 月入住 1 晚
