When we arrived, we were greeted well by the front desk. The young man that showed us to our room was exceptionally sweet and nice. Unfortunately I did not get his name, but he greeted us every morning. In the restaurant, Nelson became one of my favorite waiters there. He was always so energetic and full of life and positive energy. During the last two days of our nine day stay, I was sick and Nelson brought over a special tea his grandmother would make and even brought me an extra to go. The hotel doesn’t offer too many towels and despite asking three days in a row, we did not receive extra towels. We finally stopped someone in the hallway and she was able to accommodate us. Same with the in room coffee service. It was good. It was just you had to ask the right person for additional regular coffee and cream. Overall, it was in a nice section of town and we were able to walk around easily, or take an Uber if we were feeling particularly tired. Lisbon is a beautiful city and we would go there again!!