Helpful, cheery and a good vibe from the receptionist that checked us in. Room was ready when we arrived, about 3 hours early which was a bonus. The particular apartment had creaky floorboards, no shelf within the shower inclosure for storage and the extractor fan in the bathroom was like a tractor! However, none of these made our stay worse. It was a beautiful place, great mod cons (air conditioning, filter coffee machine, pod coffee machine, kettle, toaster) to name a few. Would happily stay again if ever in Lisbon.