Booked a family room with 3 beds only had 2 single beds on arrival. They then put in a fold up bed so we complained again and eventually they stuck another matress on top of the fold up bed. It still wasn’t a full size single bed. Staff were unhelpful and rude. We just wanted 3 beds for 3 adults as we had paid for.
Carla
2025 年 5 月入住 1 晚
10/10 超赞
Thomas,Quarteira
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My 2nd experience with Tivoli hotels. Very, very good. No need to look elsewhere. Good rate, too, compared with other options.
Thomas
2025 年 5 月入住 2 晚
10/10 超赞
Grace
团体旅客
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We at first had a room that didn’t meet our expectations but Manuel, who checked us in, took fabulous care of us and moved us to a wonderful room. Very impressed with the service and attention to customers. The buffer breakfast was also spectacular with options even for us gluten free diners. The hotel is very well located next to train, airport and walking distance to a shopping mall.
Grace
2025 年 5 月入住 1 晚
10/10 超赞
Louis-James
与家人及幼儿出行
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, expensive but you get what you pay for. Highly recommend if you’re intending to enjoy the pool and other commodity of the hotel
Louis-James
2025 年 5 月入住 1 晚
10/10 超赞
Joanna
与家人出行
2025 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is a short distance from the airport. There are shops/restaurants close by. A short cab ride to the historic center of Lisbon. The hop on/ hop off stop is right in front of the hotel. The hotel rooms are clean and spacious. The rooftop bar/restaurant was great.
Joanna
2025 年 4 月入住 2 晚
6/10 一般
Pamela
与家人出行
2025 年 5 月 12 日
满意:员工和服务,清洁度
This lobby is under renovation, and the rooms are small and a bit dated. Also, it's very near a train station, which is convenient but you can hear the trains. The breakfast was expensive - so we just walked down the street to a (great) pastry shop. There's a really nice pool area and you can walk to the river and Lisbon Marine Museum. It is listed as near the airport - but it's quite far. Hope this helps!
Pamela
2025 年 5 月入住 2 晚
10/10 超赞
Lawrence
与家人出行
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel located next to the train and subway station making it convenient to travel to and from the touristic points.
Lawrence
2025 年 5 月入住 2 晚
10/10 超赞
Jane,North Bay
与配偶出行
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property - But what makes it is the courteous and helpful staff in the hotel and both restaurants. We felt so welcome and the staff made us decide to plan another trip back. Rodrigo in the restaurant was the best!!!! The property is right beside train station, across the street from a very large mall and walking distance to waterfront, aquarium and casino. We are going back to Portugal and we will stay at the Tivoli!!!
Jane
2025 年 4 月入住 1 晚
2/10 糟糕
David
2025 年 5 月 4 日
不满意:清洁度、员工和服务、住宿条件和设施
Lobby closed
David
2025 年 5 月入住 1 晚
8/10 还可以
Susan
2025 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
This is an exceptional review. We were at the hotel the same night that there was a country-wide total blackout in Portugal. The hotel by no fault of theirs had no electricity, their generators ran out of gas, no A/C, no food, other than the mini bar. Guest manager Sophia walked us to the 13th floor, using her phone as a light. God only knows how many times she did this with other guests. She was lovely. We ended up leaving early in the morning to finally catch a flight. By then the electricity had come back on. The only issue we had was that it would’ve been helpful to scrounge some food in the evening somehow, or offer free breakfast regardless if it was part of the package or not, and to not charge the 4 euros Lisbon expects to get paid- regardless of the circumstances.
Susan
2025 年 4 月入住 1 晚
8/10 还可以
Marcela
2025 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Good value for the money
Marcela
2025 年 4 月入住 1 晚
8/10 还可以
Talisha
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff was really nice and the location is convenient for public transportation. Upgraded to a water view room which was not worth the upgrade.
Talisha
2025 年 4 月入住 1 晚
8/10 还可以
Scarlett,FUQUAY VARINA
与家人出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good hotel, excellent location
Scarlett
2025 年 4 月入住 1 晚
6/10 一般
Molly
与配偶出行
2025 年 4 月 27 日
满意:服务设施,员工和服务
不满意:住宿条件和设施
Bathroom sink was clogged and took a long time to drain. The shower temperature fluctuated a lot. When the room was cleaned after the first night, we were only given one towel, which we had to share. We didn't notice there was only one towel until it was time to get ready and we had to leave for the airport.
Molly
2025 年 4 月入住 2 晚
10/10 超赞
Molly
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location.
Molly
2025 年 4 月入住 5 晚
10/10 超赞
Ayoela,Oakland Gardens
2025 年 4 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Ayoela
2025 年 4 月入住 5 晚
8/10 还可以
Abayomi
2025 年 4 月 26 日
满意:住宿条件和设施
Abayomi
2025 年 4 月入住 1 晚
6/10 一般
Dangna
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施
The hotel is located in a great place, within walking distance of a shopping mall. However, the room I had lacked a bathroom fan, and there was a door between two rooms, it is not soundproofed at all.