They are working on a soft open and the staff is really working hard to make it a great experience. The property is undergoing a remodel and it’s going to be a while, but it was quiet and clean (though the furniture was dated and worn), and the room was spacious. STAFF WAS GREAT! If the higher management is working as hard on the quality of the remodel as their excellent staff are with the guests, this hotel is going to be really good when they finish. Will definitely give it another try!
Christopher
2025 年 5 月入住 1 晚
6/10 一般
Adalynn
2022 年 12 月 9 日
Adalynn
2022 年 7 月入住 1 晚
10/10 超赞
anthony
商务旅客
2022 年 12 月 7 日
满意:清洁度、员工和服务、服务设施
Great staff and excellent restaurant
anthony
2/10 糟糕
Nofal
2022 年 12 月 6 日
Nofal
8/10 还可以
Deborah
团体旅客
2022 年 12 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to thruway.
Deborah
10/10 超赞
Nadene
团体旅客
2022 年 11 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect
Nadene
4/10 很差
Carol
团体旅客
2022 年 11 月 27 日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务,清洁度
Keep driving.
Reserved here cause there was a pool. Pool was closed.
Stayed 2night and room was never cleaned.
Carol
2022 年 11 月入住 1 晚
4/10 很差
Susan
与家人出行
2022 年 11 月 14 日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Disappointed, but have been to worse.
There were no personals in the bathroom on arrival, not even hand soap, then found a hair on the floor and in the shower. Finally called for a new room when I pulled the sheet back and found crumbs! New room was better...it was clean, had a fridge, had personals...but we could not turn the temp down enough to be comfortable. Even my kids that are usually cold were overheated. Outdoor signage was also very poor!!
Susan
2022 年 11 月入住 2 晚
8/10 还可以
Phyllis
与家人出行
2022 年 11 月 13 日
满意:员工和服务、住宿条件和设施、客房舒适度
Good hotel tainted by the laundry
Most of our stay was fine, except for whoever is doing the laundry. We had 2 rooms. In our room the bath mat had two brown stains on it and a towel had a small red stain. In the other room there were stains on the sheets and pillowcases. We were staying at the hotel to see a Syracuse football game which started at 8:00. We did not get back to the hotel until 11:00. We approached the front desk after the football game and the front desk person (a male) was very apologetic and worked quickly to get us different sheets. Another employee who was leaving her shift, upon walking out complained to another employee about us wanting different sheets a 11 at night. My son was coming from his car and heard the conversation. My son told the front desk person who was again very apologetic and said he would tell the manager who would be working the next day .Nothing more was said to us or done from the manager.
Phyllis
2022 年 11 月入住 1 晚
10/10 超赞
Pamela
与家人出行
2022 年 11 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pamela
2022 年 11 月入住 2 晚
8/10 还可以
Jayne
2022 年 10 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jayne
2022 年 10 月入住 1 晚
8/10 还可以
Jessica
与家人出行
2022 年 10 月 24 日
满意:客房舒适度,员工和服务
不满意:清洁度
Carpet had not been vaccuumed and there were visible crumbs everywhere. Made us wonder what else had not been cleaned. But it was too late in the evening to request a maid to clean it.
Jessica
2022 年 10 月入住 2 晚
8/10 还可以
Whittaker
与家人出行
2022 年 10 月 21 日
满意:员工和服务
不满意:住宿条件和设施
Dirty carpet everywhere including the elevators.
Whittaker
2022 年 10 月入住 2 晚
10/10 超赞
david
2022 年 10 月 17 日
david
2022 年 10 月入住 2 晚
10/10 超赞
sean
与家人出行
2022 年 10 月 16 日
满意:清洁度、住宿条件和设施、客房舒适度
sean
2022 年 10 月入住 1 晚
4/10 很差
Phalkun
与家人出行
2022 年 10 月 14 日
满意:员工和服务
不满意:服务设施
It was huge but even after I called the night before to make sure the pool would be open, but when we got there the desk clerk told me the pool was closed for maintenance. They refunded my money but I had to find another hotel with a pool which ended up costing double what i was refunded .
Phalkun
2022 年 10 月入住 1 晚
10/10 超赞
Thomas
与家人出行
2022 年 10 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thomas
2022 年 10 月入住 2 晚
8/10 还可以
Klaudia
与家人出行, 商务旅客
2022 年 10 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
stopped over on the way to Buffalo. It was clean, convenient and staff was very pleasant. No issues and fast check-in, check-out.
Klaudia
2022 年 10 月入住 1 晚
8/10 还可以
Xiao
与家人出行
2022 年 10 月 11 日
满意:员工和服务、住宿条件和设施、客房舒适度
it's generally ok hotel. room is neat and clean. just need to update the carpet, which is old and dirty.
Xiao
2022 年 10 月入住 1 晚
6/10 一般
Pamela
2022 年 10 月 11 日
不满意:住宿条件和设施,服务设施
We couldn't get a receipt b/c they said it would come thru you - which we would like. They had a convention and the area got really dirty. We had kids running around over our room until like 10 PM. A couple of lights did not work in our room, the bathroom is super small, no shower cap and the TV remote was a challenge to work. New battery needed maybe. Not a great place.
Pamela
2022 年 10 月入住 1 晚
4/10 很差
Prince
2022 年 10 月 11 日
不满意:清洁度、员工和服务、住宿条件和设施
Find a better Hotel in the Area
The bedsheets were not changed from the previous day, and you could smell the odor. The previous consumer left food items in the refrigerator that the hotel staff did not remove. I still have not received my email receipt from checking out because their system was down. I checked out 5 AM on October 10 and I hope I wasn’t forgotten and charged a late fee.
Prince
2022 年 10 月入住 2 晚
10/10 超赞
Sarah
与配偶出行
2022 年 10 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I stay in hotels often and when I was checking in the manager remembered me. That felt really good to be acknowledged.
Sarah
2022 年 10 月入住 1 晚
4/10 很差
David
与家人出行
2022 年 10 月 10 日
满意:住宿条件和设施,员工和服务
不满意:服务设施,清洁度
Housekeeping didn’t clean our room or provide fresh towels during two night stay. Large wedding in hotel that weekend. Bartender and chef provided excellent service. Food was great! No refrigerator in room.