6/10 一般
Hana，London
团体旅客
2020 年 9 月 28 日
满意：住宿条件和设施
Title: PLEASE READ WHOLE REVIEW. DO NOT STAY HERE IF YOU WANT YOUR DEPOSIT BACK
PLEASE READ THE WHOLE REVIEW.
I will start with the positives. The flat itself is quite nice. Each room is a good size, The bathroom is lovely, but through the stay we noticed slight dirt and dust. Nothing that ruined the night itself though! The stay was a small sleepover arranged for my birthday (6 people) so the space was great for this! Our only wish was that there was a TV in the living room/kitchen. But this was fine, as there were TVs in each bedroom.
Now. The issues with this stay came the day of check out.
1) CHECK OUT - Check out says midday, but we received a text at 10.15am telling us to leave at 11am. RIDICULOUS?! A cleaner let herself in and said she even thought check out was advertised for 11am!!
2) DEPOSIT - DO NOT STAY HERE IF YOU WANT YOUR DEPOSIT BACK. We have been through weeks of agony because the owner gave us the run around and did not want to refund our deposit. He gave a list of excuses, ( there was no damage to the property therefore there was no reason for the deposit to not be returned) and said because we wanted to check out late (CHECK OUT SAID 12 MIDDAY?!) we may not be able to get it back. We ended up getting this back through Expedia after WEEKS of 2 hour long calls one being 5 hours long! The owner was ignoring calls and messages from Expedia.
Hana
2020 年 9 月入住 1 晚