This is by far the most terrible hotel I have ever stayed in my entire life. I am eternally perplexed how it managed to get 3 stars.
We booked a twin room, yet we were given an unbelievably tiny space that barely fit one person, let alone two. The bathroom was so small it was nearly unusable. The room faced a busy street, and the noise insulation was nonexistent—it felt like we were sleeping on the sidewalk.
So we complain. Because, you know, a hotel is supposed to provide sleep—not a live-action reenactment of urban chaos. They move us. To a room where the heating is broken and set to ‘Surface of the Sun.’ It’s sub-zero outside. Inside, it was a sweat lodge. We kept the windows wide open, practically begging for frostbite, and yet we were still roasting.
‘Oh, sorry, it’s the weekend. Maintenance isn’t available.’ OH, WELL, THAT MAKES SENSE! Because clearly, heating emergencies respect a 9-to-5 work schedule.
After even more begging, we were moved again—to ANOTHER hotel, owned by this manager. Caring Hotel. The bed was so tiny there is no way it would fit two people We physically could not sleep. She left early because it literally didn't fit us both.
In the end, we asked for a refund. They get offended and say "we gave you options, you didn't like them". An ‘option’ implies at least one of the choices is functional.It's like serving someone a burnt steak, then replacing it with raw chicken, and then acting shocked when they don't want to eat a plate of ice cubes instead.