The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a nasty experience. Never again!
真实旅客
2021 年 8 月入住 1 晚
2/10 糟糕
Romel
2020 年 10 月 22 日
不满意:员工和服务
1 Star
Disappointed and not very happy. The latest experience ruined the good impression I had with the hotel.
Not a very happy.costumer as the hotel charge me twice for the room. I’ve stayed for one night 16 October to 17 October which is all pre-paid and I supposedly will be staying for another night, 17 to 18 October but cancelled it with no fees as I took the free cancellation. So everything went well, until 5 days later, the hotel have taken the money from my account. I have emailed the grange reservation office and awaiting response and contacted Hotel.com for hotel’s inefficiency!!!
Await for further actions.
Romel
2020 年 10 月入住 1 晚
10/10 超赞
Jaana
2020 年 8 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jaana
2020 年 8 月入住 1 晚
2/10 糟糕
Eric
商务旅客
2020 年 7 月 30 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
unpleasant stay
Room wasn’t clean, sheets, bathroom was terrible.
Eric
2020 年 7 月入住 2 晚
10/10 超赞
Lewis
2020 年 7 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant Staff
Absolutely brilliant. A special mention to Raul on reception who’s enthusiasm made my stay pleasurable.
Lewis
2020 年 7 月入住 1 晚
8/10 还可以
Kurt
商务旅客
2020 年 3 月 19 日
满意:清洁度、员工和服务、客房舒适度
Easy and simple
Friendly hotel in good location
Kurt
2020 年 3 月入住 1 晚
8/10 还可以
Anthony
团体旅客
2020 年 3 月 16 日
满意:客房舒适度,员工和服务
A little worn but situated perfectly!
Situated within walking distance of everything you could possibly need from a stay in London. The hotel offered everything you would expect, but I felt the room was a little worn. However, this wouldn't stop me staying again as it was just so close to everything. Service was great. Staff friendly.
Anthony
2020 年 3 月入住 1 晚
10/10 超赞
Anne
2020 年 3 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Our stay
So easy yo get yo everything. Confortsble room, good breskfast.
Anne
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
2020 年 3 月 11 日
真实旅客
2020 年 3 月入住 1 晚
8/10 还可以
John
商务旅客
2020 年 3 月 10 日
满意:客房舒适度,员工和服务
John
2020 年 3 月入住 1 晚
8/10 还可以
真实旅客
团体旅客
2020 年 3 月 7 日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2020 年 2 月入住 2 晚
8/10 还可以
John
2020 年 3 月 3 日
满意:清洁度、员工和服务、客房舒适度
John
2020 年 2 月入住 2 晚
6/10 一般
真实旅客
2020 年 3 月 2 日
满意:员工和服务
不满意:清洁度
Friendly staff. Great location. Wi-fi, TV. However, no tea & coffee making facilities In the room and no toilet. Shared toilets down the hallway. The chair was dirty and I didn’t want to sit on it and the carpet felt icky. The room was very hot. Clean sheets though. Very small shower. You get what you pay for!
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
Marion
商务旅客
2020 年 2 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Marion
2020 年 2 月入住 1 晚
8/10 还可以
Allan,Bexhill-On-Sea
2020 年 2 月 24 日
满意:员工和服务,清洁度
Very pleasant staff and the hotel is in a very prominent location we would have no hesitation in recommending it
Allan
2020 年 2 月入住 1 晚
8/10 还可以
真实旅客
2020 年 2 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 2 月入住 1 晚
8/10 还可以
真实旅客
与配偶出行
2020 年 2 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr freundliches Personal, schöne große und saubere Zimmer.
Das Frühstücks Buffet super, für 11 Pfund super leckeres Continental Buffet mit frischem Obstsalat... In London eine Seltenheit..
Einziges Manko :Die Gästetoilette leider auf dem Flur, diese auch nicht wirklich hygienischel.