Overall ok. Check in and check out smooth. the Sound Bar service need improvement. We wait about 50 mins to get our wine served.
真实旅客
2024 年 3 月入住 1 晚
10/10 超赞
Janis,BLACKBURN
2025 年 5 月 27 日
满意:清洁度、服务设施、住宿条件和设施
Perfect place to stay in London close to everything
Janis
2025 年 5 月入住 2 晚
8/10 还可以
Basel
与配偶出行
2025 年 5 月 26 日
满意:住宿条件和设施,清洁度
Good hotel. It was clean, the staff were super friendly, the location excellent, and it offered good value. The only real issue was the very thin walls, especially the connecting room door – we could hear everything and we requested to change our room because of this issue.
Basel
2025 年 5 月入住 4 晚
8/10 还可以
ROBERT
与配偶出行
2025 年 5 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and staff are amazing of that there is as no doubt. I only gave a 4 star as it was let down by breakfast. Overcrowded, overrated and over-priced. Inferior products issued at tepid temperature's. Get the Omlet, if you don’t mind the wait.
ROBERT
2025 年 5 月入住 2 晚
10/10 超赞
Elizabeth
团体旅客
2025 年 5 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location central to lots of shopping, dining and transportation. The room was clean and comfortable. Lobby has bar, cafe and nighttime entertainment. I would absolutely stay again.
Elizabeth
2025 年 4 月入住 5 晚
10/10 超赞
Pieri Peter
商务旅客
2025 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient and nice
Pieri Peter
2025 年 5 月入住 4 晚
10/10 超赞
Sergio
2025 年 5 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Abbiamo trascorso 3 notti in questo splendido hotel e non potremmo essere più soddisfatti. La struttura è moderna, pulita e ben curata in ogni dettaglio. La nostra camera era spaziosa, luminosa e dotata di tutti i comfort.
La posizione è strategica, in pieno centro a pochi metri dalla stazione metro Marble Arch, ma comunque tranquilla e rilassante. Perfetta sia per visitare la città che per godersi un po’ di relax.
Consigliamo vivamente questo hotel a chiunque voglia vivere un’esperienza di alto livello. Torneremo sicuramente!
Sergio
2025 年 4 月入住 3 晚
10/10 超赞
Daniel
2025 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
The standard rooms are small, try to upgrade to a larger room.
Daniel
2025 年 4 月入住 5 晚
10/10 超赞
Judith
2025 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Pleasant hotel and convenient location for my needs in London
Judith
2025 年 5 月入住 1 晚
10/10 超赞
Kirsten
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Kirsten
2025 年 5 月入住 1 晚
6/10 一般
Terry
与配偶出行
2025 年 5 月 9 日
满意:清洁度、员工和服务、服务设施
The Cumberland is a massive hotel. One where there is always a lot of people coming and going and sitting in the lobby.
In the lobby there was a lot of kitschy things that made up the decor, including a "Back to the Future" Delorean.
On our first morning, we had paid for breakfast, but chose not to eat there, because of the long wait to enter the dining area.
The elevator situation there was unacceptable. There were only 6 elevators and you had to choose your floor by swiping your card at the ground level. You could not choose your floor in the elevator cab. Elevators were over-packed during breakfast and it took too long to get on an elevator that took you to your floor.
Terry
2025 年 4 月入住 3 晚
8/10 还可以
Dawn,north Yorkshire
商务旅客
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel reception and bar area, rooms were clean and simple, nothing wildly different to average. Check in was quite slow, which meant 15mins queuing. Bar service was a bit slow too in the lobby bar.
Dawn
2025 年 3 月入住 1 晚
10/10 超赞
Jonathan
2025 年 5 月 6 日
Jonathan
2025 年 5 月入住 3 晚
10/10 超赞
Miguel
2025 年 5 月 5 日
满意:住宿条件和设施
.
Miguel
2025 年 4 月入住 6 晚
10/10 超赞
Sahar
与家人及幼儿出行
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful and quirky hotel! Very nice rooms and in the perfect location at the junction of Hyde park and Oxford street shopping. Will definitely stay here again, the only issue is the absolutely tragic elevator situation. They have a “smart elevator” system, that assigns elevators based on what floor folks are going to, however this does not work well in practice and especially during busy times. Be prepared to wait up to 15 min for an elevator. My recommendation is to get a room on the first or second floor and just take the stairs. It’s unfortunate, as it was the only discrepancy during our stay.
Sahar
2025 年 4 月入住 3 晚
8/10 还可以
Martin
2025 年 5 月 2 日
Martin
2025 年 5 月入住 1 晚
6/10 一般
Alexander,Toronto
2025 年 5 月 1 日
The elevators were a mess. At certain times of the day, it was impossible to get down. Also there are no stairs that exit inside not to mention that people are discouraged from even using them.
Alexander
2025 年 4 月入住 6 晚
10/10 超赞
Svetlana
与家人出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, except elevator service. Overcrowding and frustration among guests as only 2 of 6 were working for a large hotel.
Svetlana
2025 年 4 月入住 3 晚
8/10 还可以
Carmen
2025 年 4 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Overall experience was great. I just wished I knew that I was a cashless hotel before booking.