extremely sad that the room is so dirty. The towel has some black spots in it
Yuk
2022 年 12 月入住 4 晚
6/10
shun sing
2022 年 6 月入住 4 晚
6/10
Rooms are a bit dated , had to put a complaint in about the pillows that stank … don’t think it was changed they just added two more … as one still stank so just left that one in the corner
Arthur
2025 年 5 月入住 3 晚
10/10
The hotel was very nice all round.
Simon
2025 年 5 月入住 3 晚
10/10
Love the hotel and area. Will be coming back!
Raquel
2025 年 5 月入住 1 晚
8/10
Brilliant stay would come again :)
Melissa
2025 年 5 月入住 1 晚
10/10
Angela
2025 年 3 月入住 1 晚
10/10
Loved my stay
Isabella
2025 年 5 月入住 1 晚
6/10
The hotel is fine, although the suite I booked was a little dated.
I checked in late and was told that I needed to pay for the booking, dispute already paying Expedia. This was resolved in the morning.
There was some confusion regarding parking at the property. I selected the option in Expedia for 'parking breakfast for 2'. I was staying with a friend and we each had a car. When we tried to establish if the booking covered parking covered parking for both cars or just one, the member of staff checking us in became obviously frustrated with our questions. She stated that only 1 car would be covered (I expected that), but as we had provided both of our cars registration numbers, we needed to know which car was covered and which car needed to be paid for. We ended up walking away with no clear answer just to defuse the situation. I later spoke with the night manager who was able to answer my question and when checking out the staff were very good.
Michael
2025 年 4 月入住 1 晚
10/10
David
2025 年 4 月入住 2 晚
6/10
Aged hotel. Desperately in need of upgrade.
shamil
2025 年 4 月入住 3 晚
10/10
Great
Hollie
2025 年 2 月入住 1 晚
10/10
Everything and staff friendly
Courtney
2025 年 1 月入住 1 晚
10/10
My favourite hotel in Sutton
Courtney
4/10
Leider war es sehr laut, in der Nacht könnten wir nicht schlafen, betrunkene haben im Flur rumgeschrien.
Im Wellnessbereich hat niemand drauf geachtet dass es 12 Leute im Whirlpool (für 6) gleichzeitig drin waren, dort war es auch sehr laut. Es war für uns keine Erholung möglich.
Ich würde dieses Hotel nicht empfehlen! Teuer und dafür bekommt man schlechtes Service!!!!
Adriena
2025 年 3 月入住 6 晚
10/10
Exceptionally excellent for holiday.
We had a large group booking. Our stay was very comfortable, pleasant and enjoyable. All the staff especially the Receptionists, those managing the gym/ welness facilties and the breakfast team especially Rohit Bhise, the Head Chef, did exceptionally excellently well. We are excited about coming back soon!
TEMITOPE
2025 年 3 月入住 1 晚
8/10
Value for money. However, far away from London city, may not be suitable for tourists who wish to maximise their time in London city with night tours, theatres etc