6/10 一般
nga yee
商务旅客
2025 年 3 月 9 日
满意：住宿条件和设施，清洁度
不满意：员工和服务
The receptionist was very unhelpful, I arrived the hotel at 13:00, she said I should pay 30 pounds for early check in or come back after 15:00, but no one help me to keep my luggage, I need to put it onto the shelf of the storeroom by myself, no one would pick it to my room. After a long flight I was very tired, but the reception wanted me to do Self check in, self check out, the reception never do check in or check out. Poor service.
The house keeper was absent minded, I had put all my clothes onto my bed and written down a piece of paper “please do not tidy my bed” but she still done that, I am very mind someone touch my clothes or throw my clothes onto the floor.
after she had tidied my bed, my nightcloth make me Itching， I believe she should have put my clothes on the floor when she was tidying my bed. It makes me feel very unsatisfied and disgusting. Have she thrown my pillow onto the floor when she was tidying my bed?
After cleaning the toilet, she forgot to close the door.
I would say It’s not a hotel , it’s only an apartment with poor service.
I’ve never had a bad experience in any hotel like this. I won’t come back again
nga yee
2025 年 3 月入住 1 晚