It is just the worst.
We checked in at 5pm, we have already paid via Hotels.com but the front desk staff told us there were no more room.
Instead they could “upgrade” us to a “better” room across the street.
Another staff came in and smiled “Oh, it’s a much nicer room !”
Turned out it was the Hotel Indigo London-Paddington.
What we were given was in the Basement ! A Disabled Access Room with no windows !
I wondered if it was the hotels’ policy, but the way you described to us was totally unbelievable !
So we were cheated.
The staff could have handled such situation in a more polite and professional way, instead of lies after lies.
And about the room, both shower heads were broken, the drainage wasn’t working well. The toilet was flooded.
Perhaps in the basement, network was not working.
It just ruined our vacation.
Strongly advise not to book Hotel Mercure Paddington.
The location is very convenient, since i got two luggages and it is just right next door of the Paddington station(Heathrow Express). I stayed at executive room which is big room, but there is no window (right on the middle of the floor) and bad air circulation. There is no executive lounge for the executive room guest (Hilton Paddington has executive lounge for their guests. It’s a nice one.)
真实旅客
2018 年 11 月入住 3 晚
8/10 还可以
Lester,Taipei
2018年07月23日
满意:员工和服务,清洁度
Close to subway and train station, easy for travel.
The room and toilet are relatively small.
A lot of restaurants in the nearby area.
Lester
2018 年 7 月入住 2 晚
6/10 一般
PAK YU
2018年06月7日
满意:清洁度
Good Location near Paddington
The room is too small, but good location near to Paddington Station.
Also many pubs nearby
PAK YU
2018 年 6 月入住 1 晚
6/10 一般
真实旅客
2018年05月22日
满意:员工和服务
不满意:客房舒适度,清洁度
真实旅客
2018 年 5 月入住 1 晚
8/10 还可以
Fung Yee
2018年05月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Location is good. Around the hotel, there are underground station, railway station and bus stops. You can go anywhere. The hotel was tidy. Our flight at late night, they extended the check-out time without any charges. The WiFi was so weak. I will choose this hotel next visit.