Accidentally booked the wrong date by a day(sometimes when looking at properties if you hit the back button it will revert dates to a previous booking) and I IMMEDIATELY—as in less than 60 seconds—made them aware and even offered to upgrade the room to make it worth their time, they absolutely refused to work with me in any way, shape, or form. No one I talked to would offer any help besides “we can add an addition day, but we will not refund or move that booking.”
If this is the way they conduct business, can’t imagine they are honest in any other ways.
Kutter
2025 年 3 月入住 1 晚
10/10
Hotel was fantastic, entire staff was outstanding. Sebastian the concierge was so helpful and enjoyable to interact with. Definitely our hotel destination on next trip to London.
Matthew
2025 年 4 月入住 4 晚
10/10
Neil
2025 年 5 月入住 1 晚
10/10
The area isn’t the best but the hotel is great.
Marc
2025 年 4 月入住 3 晚
10/10
Located across the street from Kensington Gardens and Hyde Park. So, has a great location. Lot to see. The staff was super helpful and friendly. This was by far our favorite hotel on our trip. The breakfast buffet was very good. There are also many good restaurants near the hotel. Then tube station is located close by. No ATM on site but within walking distance.
Steve
2025 年 4 月入住 2 晚
10/10
Joseph
2025 年 4 月入住 2 晚
10/10
Excellent service, had a great time staying here
Yujian
2025 年 4 月入住 2 晚
10/10
javid
2025 年 4 月入住 2 晚
10/10
Loved this experience ❤️ amazing staff, very kind and courteous. Very friendly. Amazing experience!!!