If I could give less than one star, I would. There was bed bugs. The floor was dirty and stained. The sheets were stained. It smelt like faeces outside the room by the door. There was hair on all the sheets, pillows and in the shower.
The parking is advertised as £8.50 for offsite parking during the stay, yet, on arrival, we are told to go a park in Westfield as that is the offsite parking. This is £20 and there was no offer of compensation for false advertising.
I was offered another room but admitted that this situation and conditions of the room made me feel uncomfortable and could not accept.
I asked to speak to the manager and was told no. I asked for the gentleman to speak to the manager on my behalf to organise a refund and was told no. Apparently the manager would not be available for “a few days” and there was no one to authorise a refund or discuss the situation with.
After all this, there was NO APOLOGY for the disgusting state of the room or the poor attitude towards me.
I do not recommend this property and it should be shut down.