Hotel js super convenient. If you take flight at T5, no other choice.
Sau Mei May
2024 年 9 月入住 1 晚
8/10 还可以
Ching I
商务旅客
2024 年 9 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ching I
2024 年 6 月入住 1 晚
6/10 一般
CHING YUNG
2024 年 8 月 24 日
CHING YUNG
2024 年 8 月入住 1 晚
8/10 还可以
Chang-Hsien
2024 年 8 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Chang-Hsien
2024 年 7 月入住 1 晚
8/10 还可以
FUNG YI OFANNY
与家人出行
2024 年 7 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
FUNG YI OFANNY
2024 年 7 月入住 2 晚
4/10 很差
Peter
2024 年 6 月 17 日
Peter
2024 年 6 月入住 1 晚
6/10 一般
Shuk Ming Doris
与家人出行
2024 年 4 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff was friendly and efficient to handle my check-in process. However, there was a very long queue late at night and i queued up for over 30 mins to get my room.
The room is clean and nice despite that the style of the common area, corridor and room could tell its age which caused slight disappointment as compared with other Sofitel hotel I stayed.
Hotel rooms are very old. Staff are cold. Not worthy at all.
Cheng
2022 年 12 月入住 1 晚
10/10 超赞
真实旅客
2022 年 9 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2022 年 9 月入住 1 晚
10/10 超赞
Sean
商务旅客
2025 年 5 月 27 日
满意:清洁度、服务设施、住宿条件和设施
Super convenient high end property, immaculate..
The gentleman at check in was fantastic, a real piece of customer service excellence.. As was the guy in the morning who saw me contemplating how I would manage all my bags up the escalator and ran from behind the counter to help.
First class as always..
Sean
2025 年 5 月入住 1 晚
2/10 糟糕
caspar
商务旅客
2025 年 5 月 27 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
I had a 6 hour window arriving at 11pm and up at 5 to make a plane. I booked the Sofitel at great expense to do this. I specifically called in advance to make sure I could park in the hotel and was told that would be fine. When I got there the barriers told me it was full. There was a huge queue. It took 29 mins to get in. Once in there was a queue for check in at 11.20pm and then the man told me the wrong place to go to find my room. The hotel is laid out oddly so I needed to ask someone for directions. They directed me wrongly. So did the next member of staff. It took me 25 mins of walking heavy cases before I found my room inside which the WiFi didn’t work. This is a beautiful but very badly run hotel. It’s all management. It’s not focussed on the guest experience commensurate with the room rate. Avoid.
caspar
2025 年 5 月入住 1 晚
10/10 超赞
Valerie
与配偶出行
2025 年 5 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were graciously checked in by Ignatius. Our room was very well appointed. Little fridge. Bathrobes. Tub and shower. Very luxurious The only downside is that it isn't really "IN" terminal 5. It was a very long walk from terminal 5 arrivals to finally find the front desk. However, I would wholeheartedly recommend it for an overnight at Heathrow, rather than having to take a bus to a nearby hotel.
Valerie
2025 年 5 月入住 1 晚
10/10 超赞
Michael
2025 年 5 月 26 日
满意:住宿条件和设施,服务设施
Good restaurant, comfy beds and very, very convenient right at Heathrow Terminal 5. There's a Sixt rental car pickup and return right there too.
Michael
2025 年 5 月入住 1 晚
8/10 还可以
Mark
与配偶出行
2025 年 5 月 25 日
满意:员工和服务,清洁度
Good airport hotel, we had problems with the shower door