I was turned away; had paid four nights in advance
Having paid for four nights up front it was very distressing to be turned away from the hotel, as it was getting dark, for not possessing a bank card (in the event of damage - despite offering a deposit ).
I had to pay for another hotel - another four nights in advance.
Three weeks later I am still awaiting a refund from Hotels.com
Their chat people appeared to be very helpful but after three chats I am still awaiting my refund.
真实旅客
2025 年 4 月入住 4 晚
8/10 还可以
Jessica
2025 年 5 月 5 日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Gut mit verbesserungspotenzial
Eigentlich ganz gut. Lage prima. Leider wurde uns beim Aufenthalt von 5 Tagen nicht einmal der Roomservice gemacht. keine neuen Handtücher kein neuer Bettbezug, keine Reinigung. Die Dusche war ziemlich klein. Auch der einstieg sehr eng. Hingegen das Morgenessen super war.
Jessica
2025 年 4 月入住 4 晚
2/10 糟糕
Jean
与配偶出行
2025 年 5 月 3 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was located basement. If I knew subject room is in basement, I would never book it. Deceptive description! Room was so small and dark. It feels like a cheap motel.
Jean
2025 年 4 月入住 2 晚
8/10 还可以
Jean
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jean
2025 年 4 月入住 1 晚
10/10 超赞
Fergus
团体旅客
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay in central London
I have stayed at this property three times. It is very convenient to the Albert Hall and Kensington Gardens. It’s very quiet and reasonably priced breakfast is included. Continental type I would recommend it. There is also a lift
Fergus
2025 年 4 月入住 3 晚
10/10 超赞
真实旅客
2025 年 4 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Kensington Hotel! Would stay again!
Beautiful hotel wonderfully located! Easy walk to museums, night life, restaurants. Longer walk to the tube, but manageable. AMAZING breakfast buffet! Staff is very helpful when they are onsite. Night number for assistance went unanswered. They are kind in letting people store their luggage, we used that and the staff was amazing! They let me check in a few hours early. Very kind.
真实旅客
2025 年 4 月入住 6 晚
8/10 还可以
Ilse
2025 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Ilse
2025 年 1 月入住 1 晚
10/10 超赞
Danielle
2025 年 4 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Affordable stay and great breakfast
Simple, good quality hotel. Easy check in, comfy beds, very happy with the spacious basement room whivh was just like the pictures. We enjoyed the continental breakfast whivh was all good quality produce
Danielle
2025 年 4 月入住 1 晚
10/10 超赞
J
商务旅客
2025 年 4 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
J
2025 年 4 月入住 1 晚
10/10 超赞
Mark
商务旅客
2025 年 4 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Surprisingly good property for the price, especially for the areas it’s in.
Mark
2025 年 4 月入住 1 晚
10/10 超赞
james r
2025 年 4 月 4 日
满意:服务设施
Great
james r
2025 年 3 月入住 4 晚
10/10 超赞
Anthony
2025 年 3 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location if you're attending an event at The Royal Albert Hall.
Anthony
2025 年 3 月入住 1 晚
10/10 超赞
Paola
与家人出行
2025 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Paola
2025 年 3 月入住 4 晚
10/10 超赞
Ann
商务旅客
2025 年 3 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful area and a really lovely room/interior
Ann
2025 年 3 月入住 1 晚
8/10 还可以
Mike and Jenny
与配偶出行
2025 年 3 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good central location
Mike and Jenny
2025 年 2 月入住 1 晚
8/10 还可以
Paiste
2025 年 3 月 4 日
满意:清洁度、住宿条件和设施、客房舒适度
Paiste
2025 年 2 月入住 1 晚
8/10 还可以
Jutta
与家人出行
2025 年 3 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tyytyväinen majoitukseen
Siisti kiva hotelli hyvällä paikalla. Ympäristössä ravintoloita ja Hyde Park näkyi ikkunasta. Aamiaisella ei ollut monia vaihtoehtoja mutta ihan ok. Allergiat huomioitu pienesti.
Jutta
2025 年 2 月入住 3 晚
10/10 超赞
Birgit Hagen
2025 年 2 月 24 日
满意:清洁度、住宿条件和设施、客房舒适度
Glimrende hotel.
Glimrende hotel. Ligger centralt og pænt rent. Lækker morgenmad.
Birgit Hagen
2025 年 1 月入住 5 晚
6/10 一般
Ian
与配偶出行
2025 年 2 月 22 日
不满意:服务设施
A small cheap hotel located close to what we needed but you get what you pay for. A tiny room, a lift that does not inspire confidence and little support from the few staff that are around.
Ian
2025 年 2 月入住 2 晚
10/10 超赞
Jennifer
2025 年 2 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
I am from the US so I based my decision to stay here on the pictures and description of the hotel and room, which are described exactly as is in person. My room was so cute and cozy! It was warm with a nice heater and an option to crack open my window, put the ceiling fan on and enjoy the nice chill of London weather! The staff were super friendly and offered help learning the Underground travel system. I strongly recommend a stay at Sonder!
Jennifer
2025 年 2 月入住 5 晚
10/10 超赞
Thomas
2025 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay again
Very pleasant stay, a great location, handy for tube stations and many great places to eat and drink.
Walkable if you enjoy romping about London! Right on the door step and the park which is also pretty!
Rom had adequate space and facilities for a short stay,
Thomas
2025 年 2 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2025 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing staying at Sonder. The room was very clean. Even though my room was on the basement level, it was surprisingly well-ventilated and felt quite comfortable. The location was perfect—being close to Kensington Gardens and Hyde Park made morning walks delightful. The breakfast was excellent, and I also loved how convenient it was to have a bustling area nearby. I would definitely love to stay here again on my next visit to London!
真实旅客
2025 年 1 月入住 7 晚
6/10 一般
Anders
2025 年 1 月 20 日
Anders
2025 年 1 月入住 2 晚
10/10 超赞
Fay
与家人出行
2025 年 1 月 20 日
满意:清洁度、员工和服务、客房舒适度
Kensington comfort
unable to check in via the app. Received instant reply to email from customer services. Was able to checkin on site easily. Large lockers are available so bags can be dropped before checkin.
The room was warm, cosy and plenty of room (we were in a basement with good natural light).most of all we felt safe. Good choice of bars and restaurants within a 2 minute walk. Perfect location for Albert hall and Kensington gardens. Tucked away off the main road in a desirable residential area.