I booked several rooms, my room seemed to have water pressure issues, I had no hot water running from the taps or shower, I reported it, nothing was done.
A friend shower door fell off its hinges onto her.
They added additional drinks on to the rooms, which they did take off when we said, but did try and charge for one room even though I had already paid!
Not great service, I asked to be contacted when the relevant person came on duty - I’m still waiting!