TLDR version: would never stay here again. I am baffled that they are rated 5 star
Pros: good location. All staff we interacted with were excellent. Downstairs bar had great cocktails that were worth the price. Hotel smelled nice. Generous breakfast offering
Cons:
-There is zero climate control. First room they put us in was unbearably hot. We brought this to their attention as we left for dinner and they said they would have an “AC unit” brought up. When we returned that evening, the AC unit was in fact just a fan and the room was even hotter. We had to ask for a new room at 10pm. The room they moved us to was cooler, but still too warm, and on top of that was smaller, more run down, and overlooking a construction site which woke us at 7am each morning (on the weekend). Heard multiple other guests complaining of the unbearably hot rooms at the front desk and the staff responded with “central system, no control, etc.”
- rooms are extremely dated and have zero noise proofing
- bedding is very sub-standard for a “5 star hotel”
- our shower had hair in it from the previous guest
- the elevator wait time is absurd
It baffles the mind that this hotel has a 5 star rating. Would not recommend, will not be back.