Friendly, welcoming & accommodating staff, the room was generally clean however the bathroom could have done with a little more attention, big comfortable bed in the executive room, quiet internally but a bit of road noise for usual London traffic, however we were on the corner at the front of the hotel. Breakfast was buffet but well priced & well catered for. Hotel was able to store our luggage while we attended a stage show, we could collect much later on that evening despite checking out earlier that same day, all for no extra charge. A lovely experience all things considered, we will likely be back.