It was a terrible experience. My friend and I stayed for four fays during our trip in London. I booked a double room. I didn't expect much when I booked the hotel with a rather inexpensive price. Them, I was checked in with Room 57 which is in the basement and doesn't even have an indication number on the plate which usually is visible to the guests right after you're stepping out the elevator. The room assigned to us has no telephone, a dungeon-like bathroom which has no separation of the shower and toilet. More, the space of the room is so small that I cannot even open my luggage!!! And the room is located next to an exhaustion hose. And it doesn't have a wifi nor cell reception in the room. So, we are blocked from the outside world whilst we were in the room.
I had bare the environment for two night until I asked for a replacement of room. The staff of the room changed the room promptly after I asked. I suspected that they knew what is going on when I mentioned ROOM 57.
It was the worst experience ever!!! We were fooled by the photos provided on the website.
King Hang
2018 年 6 月入住 4 晚
8/10 还可以
Caterina
与家人及幼儿出行
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施
Pleasant stay! Loved the cute Victorian rooms with the garden view !! Such a lovely place to stay in Kensington. Very close to Notting Hide Park .
My children liked it and it is at a walking distance from everything basically .
Caterina
2025 年 5 月入住 1 晚
8/10 还可以
Gabriel
2025 年 5 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
.
Gabriel
2025 年 5 月入住 2 晚
8/10 还可以
Aurore
与家人出行
2025 年 4 月 29 日
满意:清洁度
不满意:住宿条件和设施
Les lits sont a ressorts (qu on sent bien) et fins. Veille douche avec un pommeau qu on ne peut pas bouger et il faut forcer pour fermer l eau sinon ça goutte sans cesse.
Mur très très fin. On entend les ronflements et les discussions des chambres accolées.
Le quartier est très beau et proche des metros et du centre.
Acceptable pour 2 nuits
Aurore
2025 年 4 月入住 2 晚
8/10 还可以
MARIO
2025 年 4 月 29 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Good value for money
MARIO
2025 年 4 月入住 4 晚
6/10 一般
Juha
与家人出行
2025 年 4 月 29 日
满意:员工和服务,清洁度
Lovely area, nice building. The rooms were a bit small, but considering the price they were good.
Juha
2025 年 4 月入住 3 晚
10/10 超赞
michael
与家人出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall very comfortable for value .
michael
2025 年 4 月入住 1 晚
6/10 一般
Laurence
与家人出行
2025 年 4 月 21 日
满意:员工和服务
the staff was friendly. on the other hand, the worst room, and not at all that I had reserved a month ago, in the basement with a view of the garbage cans of the street, a very old shower and bathroom…. frankly disappointing and then 2 beds instead of 3 individuals.... what’s the point to have the choice at booking?!
Laurence
2025 年 4 月入住 2 晚
8/10 还可以
Julian,Sofia
商务旅客
2025 年 4 月 4 日
满意:清洁度、员工和服务、服务设施
good location
Julian
2025 年 3 月入住 4 晚
6/10 一般
LUCIANO
与家人及幼儿出行
2025 年 3 月 24 日
满意:员工和服务
putroppo la camera assegnatala numero 52 non è come nelle foto, ma situata la piano inferiore seminterrato da evitare, con lucernaio. Nel complesso bella la zona tranquilla, ben servita e vicino ai giardini.
LUCIANO
2025 年 3 月入住 2 晚
10/10 超赞
Spencer
与家人出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For a budget London stay this was incredible
Spencer
2025 年 2 月入住 4 晚
8/10 还可以
Gala
与家人出行
2025 年 3 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The price for the room was good considering how expensive hotels in London are. The room was small but had everything we needed. It was clean, it had a bathroom, the beds ans a little closet. Perfect for a short trip. The thing that surprised us was that we had to leave the key at the reception everytime we left the hotel. But the receptionist were there 24h and they were super nice. The bad thing was that we could hear everything through the walls ans the firts night our room neighbours were partying and made a lot of noise at 5am. But in general everything was correct. The hotel is close to two metro stations, supermarkets and Hyde Park.
Gala
2025 年 3 月入住 2 晚
8/10 还可以
CUSTODIO
与家人出行
2025 年 2 月 26 日
满意:员工和服务
不满意:服务设施,清洁度
No parking for rental car reserved
CUSTODIO
2025 年 2 月入住 8 晚
10/10 超赞
alejandra
2025 年 2 月 24 日
满意:员工和服务,清洁度
Perfecto
alejandra
2025 年 2 月入住 1 晚
6/10 一般
Anna Lysianne
2025 年 2 月 19 日
满意:员工和服务,清洁度
Anna Lysianne
2025 年 2 月入住 5 晚
4/10 很差
Maurizio
2025 年 2 月 18 日
不满意:住宿条件和设施,清洁度
Maurizio
2025 年 1 月入住 5 晚
2/10 糟糕
Adnan
2025 年 2 月 16 日
Adnan
2025 年 2 月入住 2 晚
8/10 还可以
Lalie
与配偶出行
2025 年 2 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property for the price, had an excellent stay. I was really worried from the reviews but I will definitely stay here again now
Lalie
2025 年 2 月入住 2 晚
4/10 很差
Laura
2025 年 2 月 12 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vi fik et værelse i kælderen, som var utroligt småt. Det lignede et fangehul og var virkelig uhyggeligt at bo på. Der var okay rent, og vi fik roomservice 2 gange ud af de 4 dage vi var der. Dog kunne vinduet ikke rigtig lukkes ordenligt, så det trak enormt meget ind, og man kunne lugte hash fra folk der røg på gaden.
Hvis man leder efter en hurtig overnatning kan det lige gå, men lad vær hvis det er mange overnatninger. Der er nærmest intet plads til at gå rundt på værelserne, og sengene er ikke specielt gode.
Laura
2025 年 2 月入住 4 晚
8/10 还可以
Inès
与家人出行
2025 年 2 月 11 日
满意:员工和服务
L'hotel est un peu vetuste mais cest suffisant pour un cours sejour il y a tout ce quil faut et cest a proximite des transports et dans un quartier sûr