The day I arrived I found a very good customer service and staff were very friendly and warm, I stayed 2 nights, first nigh was ok, lot of kids and noises coming from above was a bit loud, but normal. The last night was a bad experience, while we were out for dinner, we came to our room to a flooded bathroom, toilet overflowed with clean water, so I called front desk for maintenance to take care of the problem, but to my surprise the clerk just drop off a plunger and towel, no words, nock on the door and voila there it was a plunger left in front of the door with towels. I end up taking care of the back up toilet pumping it down to force the toilet to drain. I became a plumber on my last night in this hotel.