Nice property and clean. The elevator wasn’t working and you have to pay for daily parking.
Yvonne
2025 年 5 月入住 2 晚
10/10 超赞
Cindy
与家人出行
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Lovely property super close to Ontario airport.
Staff friendly and helpful
Cindy
2025 年 5 月入住 1 晚
10/10 超赞
Josefina
与家人及幼儿出行, 与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff very friendly and helpful!! Will be staying here again!!
Josefina
2025 年 5 月入住 2 晚
10/10 超赞
JOHN
与配偶出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Did not like that parking charge
JOHN
2025 年 5 月入住 2 晚
4/10 很差
Brandy
商务旅客
2025 年 5 月 9 日
不满意:清洁度、服务设施、住宿条件和设施
The facility is run down and not well maintained. Towels were all stained as well as the duvet cover, the hair dryer was full of lint, the sofa looked very worn and not clean. Over all the second floor looked very poorly kept, wall paper coming off or poor patch/paint repairs as well as old worn out carpeting.
Brandy
2025 年 5 月入住 4 晚
8/10 还可以
Karen
2025 年 5 月 4 日
Karen
2025 年 5 月入住 1 晚
10/10 超赞
Julia
与家人及幼儿出行
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the convenience of the airport shuttle. Loved the free cocktail hour and snacks. Very clean rooms and bathroom. Would only recommend changing the blanket for the sofa bed
Julia
2025 年 4 月入住 4 晚
10/10 超赞
Katherina,Los Gatos
商务旅客
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love it!! Great accommodations
Katherina
2025 年 4 月入住 1 晚
8/10 还可以
Melissa
2025 年 4 月 23 日
满意:员工和服务,清洁度
The ice maker on the 3rd floor never works, I say this as I’ve stayed here multiple times over the past 2 years and it has never worked. If you call for ice they only bring you a small plastic cup of ice not a bucket.
Melissa
2025 年 3 月入住 3 晚
2/10 糟糕
Mary
商务旅客
2025 年 4 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They didn’t let me check in because I had my married name on my ID, I explained and provided additional information but said I could use my payment, my boss paid for my incidental which make it make sense that someone else can pay but I couldn’t pay for myself. I’m a Hilton honors member and have stayed at same branch of hotels and this has never happened before. Overall experience really terrible.
The room was questionable, someone tried to open the connecting door at night. They only gave me 1 key card which was weird, it was concerning thinking if someone else kept the second key card.
There would be a jack hammer noise every time I turned the water on the bathroom sink. I’ve stayed in many places and traveled and this place gave me the creeps.
Mary
2025 年 4 月入住 1 晚
4/10 很差
Brett
2025 年 4 月 14 日
They charge hotel guests $17.50 per car per night for parking and there isn't even parking available. Not a bad hotel overall but public areas (particularly the restrooms) could use more cleanliness. Compared to other Embassy Suites this one is kind of a dump
Brett
2025 年 3 月入住 2 晚
10/10 超赞
Jacob
2025 年 4 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay and relax.
Jacob
2025 年 4 月入住 2 晚
8/10 还可以
Robert,Las Vegas
2025 年 4 月 12 日
Robert
2025 年 4 月入住 1 晚
8/10 还可以
Kent,Millbrae
2025 年 4 月 10 日
Kent
2025 年 4 月入住 5 晚
10/10 超赞
Jeffrey,Bellevue
与家人出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Viviana at the front desk was the best.. super friendly, professional.. made us feel welcome right when we walked-up!.. The room was super quiet, everything was clean and comfortable, lots of water pressure.. great shower. We'll be back for sure. Thank you!
Jeff and Tahsha M.
Jeffrey
2025 年 3 月入住 4 晚
6/10 一般
Miao,Saratoga
2025 年 4 月 2 日
满意:住宿条件和设施,清洁度
Miao
2025 年 3 月入住 2 晚
10/10 超赞
CYNTHIA
与家人及幼儿出行
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location to shopping and attractions.
CYNTHIA
2025 年 3 月入住 1 晚
10/10 超赞
Rick
团体旅客
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location, hospitable
Rick
2025 年 3 月入住 2 晚
2/10 糟糕
Francisco
与家人出行
2025 年 3 月 29 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
I just want to preface, this one star review was solely based on the experience at check in. I arrived around 4:20pm on Friday March 28th. I spoke to a Hispanic lady at check in (didn’t catch her name unfortunately) and right when I handed her my ID, she claimed I didn’t have a reservation and that it was canceled?
How did I have a canceled reservation but there’s no reservation under my name? She said “you have no reservation. Step aside so I can help the other guests. Call Expedia.” So, I’m chatting with Expedia and my brothers on the phone with customer service and both agents we spoke to said we have a reservation and we never canceled it. I went back to the Hispanic agent and she said “nope. Expedia just put in your reservation. Not happening. We’re sold out. Talk to Expedia”
I was so upset. It wasn’t until my brother who was able to get an agent that transferred the call to another front desk agent “Crystal” who said we have a reservation and that we can check in. So, we check in with Crystal who by the way was standing next to the Hispanic agent and we basically said “what happened? Because I’ve stayed at this hotel multiple times and have never experienced this…?” She basically said we had a reservation the whole time and mind you this ordeal was a good hour.
Crystal was super helpful and the hero that day. She checked us in quickly and she’s always super accommodating and friendly but it’s just that other agent who just didn’t care. Later that day it was confir
Francisco
2025 年 3 月入住 1 晚
10/10 超赞
Sokha
2025 年 3 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Sokha
2025 年 3 月入住 2 晚
10/10 超赞
Alexander A Astts,hayward
2025 年 3 月 26 日
Sierra is the best!! Amazing customer service
Alexander A Astts
2025 年 3 月入住 2 晚
10/10 超赞
Elizabeth,Fresno
2025 年 3 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Very beautiful ans staff was amazing and breakfast